Guest Experience Specialist

Coast Hotels; Calgary; On-site; CAD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Employee discounts

Training & development

Career advancement opportunities

Job summary

Coast Hotels in Calgary is seeking a Front Desk Agent to join our welcoming team. This full-time role requires weekday and weekend availability to handle check-in/out, guest inquiries, and basic administrative tasks with a focus on service excellence.

You will use MS Office for data entry, maintain records, and assist with group arrivals, luggage storage, and reports. The ideal candidate has 1 year of related experience, a secondary school diploma, professional appearance, and a positive,

Qualifications

• Minimum 1 year experience in similar position preferred.
• Secondary School Diploma completed.
• Advanced communication, interpersonal, and customer service skills.
• Technical aptitude with basic MS Office.
• Professional appearance and attitude; bondable.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Handles check-in/check-out and guest inquiries with a service focus.
• Receives, sorts and distributes mail; provides data entry.
• Maintains inventory of office supplies and basic records.
• Produces statistics and reports from daily data.
• Assists with group arrivals/departures and luggage storage.
• Applies hotel policies for payments and transactions.
• Acts as Coast ambassador, greeting guests and addressing questions.

Skills

Communication skills

Interpersonal skills

Customer service

Technical aptitude

MS Office

Professional appearance

Bondable

Flexibility

Education

Secondary School Diploma

Job description

Coast Hotels in Calgary is seeking a Front Desk Agent to join our welcoming team. This full-time role requires weekday and weekend availability to handle check-in/out, guest inquiries, and basic administrative tasks with a focus on service excellence.

You will use MS Office for data entry, maintain records, and assist with group arrivals, luggage storage, and reports. The ideal candidate has 1 year of related experience, a secondary school diploma, professional appearance, and a positive,