Préposé(e), Service à la clientèle / Guest Service Representative

Jones Lang LaSalle Incorporated; Montreal (administrative region); Hybrid; CAD 32,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) invites applications for a Guest Services Representative at our Montreal mall location. You will be the face of the center, delivering friendly service and supporting daily operations to ensure a memorable guest experience.

You will assist visitors, answer questions, handle cash, process POS transactions, and promote events while coordinating with tenants and management to maintain smooth centre operations.

Qualifications

• High school diploma or equivalent.
• Cash handling and POS system experience.
• Previous customer service experience in a retail or hospitality environment.
• Strong bilingual communication skills (French/English).
• Available to work weekends, evenings, and holidays.

Responsibilities

• Maintain knowledge of the shopping centre's services, amenities, facilities, stores, locations, promotional activities, and guest comfort tools.
• Proactively engage with shoppers to provide directions and deliver exceptional service.
• Sell shopping centre gift cards, process transactions accurately, and maintain sales reconciliation.
• Assist with promotional events including ballot distribution/collection/sorting, gift-with-purchase programs, and special event ticket sales.
• Communicate effectively with shoppers, retailers, centre management, service providers, and all centre personnel in a courteous manner.
• Stay current on store merchandise, pricing, sales, and events to offer personalized gift suggestions.
• Support the centre's Crisis Management Manual and emergency plan responsibilities.

Skills

Bilingual (French/English)

Customer service experience

Cash handling / POS experience

Multitasking

Conflict resolution

Weekend/evening shift availability

Education

High school diploma or equivalent

Job description

Guest Services Representative – JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL vous donne les moyens de façonner un avenir plus prometteur. Chez JLL, nos équipes façonnent l'avenir de l'immobilier afin de créer un monde meilleur en combinant des services de classe mondiale, du conseil stratégique et des solutions technologiques pour nos clients. Nous nous engageons à recruter les meilleurs talents et à leur offrir les moyens de s'épanouir, de développer des carrières significatives et de trouver leur place au sein de notre organisation. Que vous possédiez une solide expérience en immobilier commercial, dans les métiers spécialisés ou en technologie, ou que vous souhaitiez transposer votre expertise vers une nouvelle industrie, rejoignez notre équipe pour contribuer ensemble à façonner un avenir prometteur.

Ce que ce poste implique : En tant que Préposé(e) aux Services à la Clientèle chez JLL, vous serez le visage de notre centre commercial, créant des expériences mémorables pour chaque visiteur. Ce rôle est essentiel pour offrir un service à la clientèle exceptionnel tout en soutenant les opérations du centre, les partenaires détaillants et les activités promotionnelles. Vous combinerez votre passion pour aider les gens avec de solides compétences en vente et en communication pour améliorer l'expérience globale d'achat et contribuer à l'engagement de JLL envers l'excellence en gestion immobilière.

What this job involves

• Maintain comprehensive knowledge of the shopping centre's services, amenities, facilities, stores, locations, promotional activities, and guest comfort tools
• Proactively engage with shoppers to create memorable interactions, provide directions, answer questions, and deliver exceptional service
• Sell shopping centre gift cards, process transactions accurately, and maintain sales reconciliation
• Assist with promotional events including ballot distribution/collection/sorting, gift-with-purchase programs, and special event ticket sales
• Communicate effectively with shoppers, retailers, centre management, service providers, and all shopping centre personnel in a courteous and efficient manner
• Stay current on store merchandise, pricing, sales, and special events to offer personalized gift suggestions and direct shoppers to appropriate retailers
• Support the implementation of the centre's Crisis Management Manual and understand Guest Services' role and responsibilities within the emergency plan

Required Qualifications

• High school diploma or equivalent
• Previous cash handling and POS (Point of Sale) system experience
• Previous customer service experience in a retail or hospitality environment
• Strong bilingual communication skills (French/English), both written and oral
• Demonstrated ability to work in a fast-paced environment while multitasking and maintaining professionalism
• Conflict resolution and management skills with a solution-focused approach
• Flexibility to work weekends, evenings, holidays, and must be available during all mall opening hours
• *Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

Preferred Qualifications

• Multilingual skills beyond French and English
• Experience with promotional event coordination or execution
• Proficiency with computer applications (Excel, Chrome, and other relevant software)
• Experience empowering and motivating teams to deliver excellent customer experiences
• Demonstrated track record of continuously improving customer service processes and implementing new service ideas
• Strong interpersonal skills with a friendly, approachable, and proactive demeanor

Qualifications requises :

• Diplôme d'études secondaires ou équivalent
• Expérience préalable en gestion de transactions et en utilisation de systèmes de point de vente (PDV)
• Expérience préalable en service à la clientèle dans un environnement de vente au détail ou d'hôtellerie
• Solides compétences de communication bilingues (français/anglais), tant à l'écrit qu'à l'oral
• Capacité démontrée à travailler dans un environnement au rythme rapide tout en gérant plusieurs tâches et en maintenant un haut niveau de professionnalisme
• Compétences en résolution et gestion de conflits avec une approche axée sur les solutions
• Flexibilité pour travailler les week-ends, les soirs et les jours fériés, et disponibilité pendant toutes les heures d'ouverture du centre commercial
• *Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

Qualifications préférées :

• Compétences multilingues au-delà du français et de l'anglais
• Expérience en coordination ou exécution d'événements promotionnels
• Maîtrise des applications informatiques (Excel, Chrome et autres logiciels pertinents)
• Expérience à responsabiliser et motiver les équipes pour offrir d'excellentes expériences client
• Antécédents démontrés d'amélioration continue des processus de service à la clientèle et de mise en œuvre de nouvelles idées de service
• Solides compétences interpersonnelles avec une attitude amicale, accessible et proactive

Location: On-site –Montreal, QC

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.