Guest Experience Representative

City of Grande Prairie; Grande Prairie; On-site; CAD 31,000 - 45,000; Part time

Benefits offered by this job

Comprehensive benefits

Job summary

The City of Grande Prairie Recreation Department is seeking a Guest Experience Representative to deliver friendly, efficient service to visitors. You will help guests access facilities, process memberships, and handle various payments with accuracy while upholding department safety standards.

Ideal candidates bring at least two years in customer service, strong communication, and proficiency with Windows-based software. A flexible, team-oriented approach is essential.

Qualifications

• Minimum 2 years in a guest-facing customer service role.
• Proficient with Windows-based software and cash handling.
• Flexibility to work a rotational schedule including early mornings, evenings, weekends and holidays.
• Strong multitasking in a fast-paced environment.
• Professional appearance, embodies City of Grande Prairie brand.
• Fluent English; additional languages are assets.
• First Aid certification is an asset.

Responsibilities

• Anticipate and personalize service for each guest to create a safe, stress-free experience.
• Facilitate access to the facility through membership or drop-in payment.
• Handle cash, debit, and credit card payments.
• Process registrations and memberships in the management system.
• Promote services and programs tailored to guest needs.
• Provide empathetic resolution of guest concerns.
• Maintain eye contact, smiles, and genuine interest with guests and teammates.
• Lead safety in emergencies per the health and safety program.

Skills

Customer service

Cash handling

Multitasking

Communication

Teamwork

English fluency

Tools

Windows-based software

Cash handling systems

Membership/registration management system

Job description

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our Recreation Department is looking for a dedicated Guest Experience Representative to join the team.

Position Responsibilities

• Anticipate and personalize service for each guest creating an exceptional, safe, and stress-free experience.
• Facilitate access to the facility through membership or drop-in payment.
• Handle various forms of payment including cash, debit, and credit cards.
• Ensure the Recreation Department guidelines and procedures are followed in accordance with safety and other regulating standards.
• Accurately complete registration and membership sales transactions with our membership and registration management system.
• Sales of service, membership, or program opportunities through genuine curiosity, knowledge, and engagement of guests. Presenting what will best serve the individual needs of our guests.
• Handle concerns with empathy and solve guest challenges with empowerment.
• Maintain eye contact, smiling, and a genuine interest with each of our guests and coworkers.
• Demonstrate a positive attitude and commitment to teamwork in a family-friendly and community-focused atmosphere.
• Provide leadership in safety emergencies as outlined in our health and safety program.

Qualifications

• A natural communicator with a genuinely positive and empathetic personality.
• Proven experience in the customer service industry, with no less than 2 years' experience in a guest-facing role.
• Demonstrated proficiency with computers, and recent experience working with a Windows-based software environment.
• Proven proficiency and accuracy in cash handling and reconciliation are necessary.
• Flexibility to work shift work on a rotational schedule which includes early mornings, days, late evenings, weekends, and holidays.
• An ability to multitask in a fast-paced, time-sensitive environment.
• An ability to use handheld radios and microphones to communicate with operation teams and make facility announcements.
• A professional, well-groomed appearance, able to represent the Recreation Department and the City of Grande Prairie brand to our guests and teammates.
• Fluency in the English language, both oral and written (fluency in another language may be considered as an asset).
• First Aid Certification is an asset.

Hours

The standard workweek consists of an average of 15 hours, with the specific schedule being determined by the immediate supervisor.

Compensation

Salary of $27.63 as per hour as per the Out-of-Scope Agreement.

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.