Guest Experience Representative

Startdate; Grande Prairie; On-site; CAD 33,000 - 44,000; Part time

Job summary

The City of Grande Prairie is seeking a Guest Experience Representative for the Recreation Department to greet guests and support membership and programming information.

You will handle payments, registrations, and assist with safety procedures; the role involves physical tasks and shift work.

Qualifications

• Natural communicator with a positive, empathetic personality.
• 2+ years in a guest-facing customer service role.
• Proficient with computers in a Windows-based environment.
• Accurate cash handling and reconciliation experience.
• Flexible to work shifts including mornings, days, evenings, weekends, holidays.
• Able to multitask in a fast-paced setting.
• Familiar with handheld radios for operations communications.
• Professional, well-groomed appearance representing the department.
• Fluent in English (oral and written).
• First Aid Certification is an asset.

Responsibilities

• Anticipate and personalize service for each guest creating an exceptional, safe, and stress-free experience.
• Facilitate access to the facility through membership or drop-in payment.
• Handle various forms of payment including cash, debit, and credit cards.
• Ensure the Recreation Department guidelines and procedures are followed in accordance with safety and other regulating standards.
• Accurately complete registration and membership sales transactions with our membership and registration management system.
• Sales of service, membership, or program opportunities through genuine curiosity, knowledge, and engagement of guests.
• Handle concerns with empathy and solve guest challenges with empowerment.
• Maintain eye contact, smiling, and a genuine interest with each of our guests and coworkers.
• Demonstrate a positive attitude and commitment to teamwork in a family-friendly and community-focused atmosphere.
• Provide leadership in safety emergencies as outlined in our health and safety program.

Skills

Customer service

Cash handling

Multitasking

Windows OS

Tools

Registration software

Windows OS

Radio communication devices

Job description

Our RecreationDepartment is looking for a dedicated Guest Experience Representative to jointhe team.

Position Responsibilities

You set the stagefor the Recreation facilities' first impression and ongoing commitment toservice excellence. The exceptional service and informative details regardingRecreation department offerings including memberships and programmingopportunities to all guests and members are of utmost importance for your role.Your role requires extended periods of time on your feet. Other physical tasks may include receivingshipments, restocking inventory and cleaning.

• Anticipate andpersonalize service for each guest creating an exceptional, safe, andstress-free experience.
• Facilitate accessto the facility through membership or drop-in payment.
• Handle variousforms of payment including cash, debit, and credit cards.
• Ensure theRecreation Department guidelines and procedures are followed in accordance withsafety and other regulating standards.
• Accurately completeregistration and membership sales transactions with our membership andregistration management system.
• Sales of service,membership, or program opportunities through genuine curiosity, knowledge, andengagement of guests. Presenting what will best serve the individual needs ofour guests.
• Handle concernswith empathy and solve guest challenges with empowerment.
• Maintain eyecontact, smiling, and a genuine interest with each of our guests and coworkers.
• Demonstrate apositive attitude and commitment to teamwork in a family-friendly andcommunity-focused atmosphere.
• Provide leadershipin safety emergencies as outlined in our health and safety program.

Qualifications

• A naturalcommunicator with a genuinely positive and empathetic personality.
• Proven experiencein the customer service industry, with no less than 2 years' experience in aguest-facing role.
• Demonstratedproficiency with computers, and recent experience working with a Windows-basedsoftware environment.
• Proven proficiencyand accuracy in cash handling and reconciliation are necessary.
• Flexibility to workshift work on a rotational schedule which includes early mornings, days, lateevenings, weekends, and holidays.
• An ability tomultitask in a fast-paced, time-sensitive environment.
• An ability to usehandheld radios and microphones to communicate with operation teams and makefacility announcements.
• A professional,well-groomed appearance, able to represent the Recreation Department and theCity of Grande Prairie brand to our guests and teammates.
• Fluency in theEnglish language, both oral and written (fluency in another language may beconsidered as an asset).
• First AidCertification is an asset.

Hours

The standardworkweek consists of an average of 15 hours, with the specific schedule beingdetermined by theimmediate supervisor.

Compensation

Salary of $27.63 asper hour as per the Out-of-Scope Agreement.

The City of GrandePrairie is committed to building and sustaining an inclusive work environmentcomposed of individuals with unique experiences, perspectives, talents, andcontributions who welcome, support, respect and value all members of thecommunity.

SelectionProcess

We appreciate yourinterest in our organization, and we thank you in advance for your application.Candidates selected for an interview will be notified via phone or email.

Note:Aftersubmitting your application and uploading your resume, you should expect toreceive an email confirmation indicating that your application for thisposition has been successfully submitted. If you receive this email, there isno need for any additional contact with us regarding this position.

To efficientlymanage the high volume of applications we receive for each job posting, we areunable to address job-specific inquiries prior to the interview stage. However,if you progress to the job interview stage, we will gladly answer any questionsyou may have.