Guest Experience Representative

OMERS / Oxford Properties Group; Calgary; On-site; CAD 2,066,000 - 3,031,000; Full time

Job summary

OMERS / Oxford Properties Group is seeking a Seasonal Guest Services Representative for Southcentre in Calgary. You will welcome guests, deliver hospitality-led service, and serve as a brand ambassador in a retail-centre environment.

Responsibilities include assisting guests, promoting Gift Cards, maintaining a welcoming service area, and staying informed about centre offerings and events. Weekend/holiday availability is required; prior hospitality or guest services experience is preferred.

Qualifications

• Post-secondary education in a related field preferred (i.e. Hospitality/tourism, Marketing/Communications)
• A positive and friendly attitude with the ability to engage guests confidently and initiate interactions
• Strong written, verbal and interpersonal communication skills; multilingual capabilities and considered an asset
• The ability to build rapport with shoppers, tenants, management, service providers, and all shopping centre personnel
• Capacity to thrive in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism
• Computer proficiency, including working knowledge of social media, Google Sheets and Microsoft Office programs
• Availability to work range of shifts including days, evenings, weekends, and holidays

Responsibilities

• Serving as a brand ambassador for Southcentre, delivering a hospitality-led experience through proactive, personalized interactions with guests
• Anticipating guests' needs and proactively seeking opportunities to create memorable experiences
• Ensuring the Guest Service area remains welcoming and refined, adhering to Oxford service standards
• Assisting customers with directions, information, and services while delivering other centre duties
• Maintaining knowledge of the shopping centre's services, amenities, facilities, stores, and promotions
• Promoting and selling Southcentre Gift Cards through proactive engagement and assisted selling techniques
• Supporting guest concerns, ensuring proper documentation and timely follow-up
• Assisting with in-centre promotional offers and events to enhance guest experience and engagement

Skills

Hospitality

Guest services

Multilingual

MS Office

Google Sheets

Social media

Education

Hospitality/Marketing background

Tools

Microsoft Office

Google Sheets

Job description

Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be - and deliver - your best. We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work. Don’t just work anywhere - come build tomorrow together with us.

We are currently looking for a highly motivated Seasonal Guest Services Representative to join our team at Southcentre in Calgary. At Oxford, we are committed to customer service excellence, delivered through a consistently elevated, hospitality-led approach to every guest interaction. Reporting to the Guest Services Supervisors, you will serve as a brand ambassador for Southcentre, welcoming and assisting guests within a retail environment. Through thoughtful engagement, you will create meaningful guest interactions delivering an elevated service that is consistently proactive, personalized, and present.

Responsibilities

• You Will Be Responsible For Serving as a brand ambassador for Southcentre, delivering a hospitality-led experience through proactive, personalized and meaningful interactions with guests
• Anticipating guests' needs and proactively seeking opportunities to create memorable experiences
• Ensuring the Guest Service area remains a welcoming and refined environment, including adhering to Oxford service standards (e.g. uniform and etiquette guidelines)
• Assisting customers with directions, information, and services while delivering other centre specific duties, as assigned
• Maintaining a thorough knowledge of the shopping centre's services, amenities, facilities, stores, and promotional activities and/or events
• Actively promoting and selling Southcentre Gift Cards through proactive engagement and assisted selling techniques
• Supporting guest concerns, ensuring proper documentation, timely follow-up and notifying relevant departments
• Assisting with in-centre promotional offers and events that enhance the overall guest experience and drive engagement

Required Skills & Experience

• Post-secondary education in a related field preferred (i.e. Hospitality/tourism, Marketing/Communications)
• A positive and friendly attitude with the ability to engage guests confidently and initiate interactions
• Strong written, verbal and interpersonal communication skills; multilingual capabilities and considered an asset
• The ability to build rapport with shoppers, tenants, management, service providers, and all shopping centre personnel
• Capacity to thrive in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism
• Computer proficiency, including working knowledge of social media, Google Sheets and Microsoft Office programs
• Availability to work range of shifts including days, evenings, weekends, and holidays

Preferred Skills & Experience

• 1-2 years of experience in retail Hospitality or guest services environment is an asset
• The ability to stand for extended periods throughout the shift and perform light physical tasks as required, including lifting boxes
• Strong conflict resolution and problem-solving abilities
• Effective organizational and time-management skills

Oxford's purpose is to strengthen economies and communities through real estate. Our people-first culture is at its best when our workforce reflects the communities where we live and work - and the customers we proudly serve. From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs. We're committed to: We are passionate about inclusion and advocate for I&D across our network of employees, members and partners We are proud of our commitment to developing a best in class approach to complete wellness for our employees and members We invest in our people, providing them with opportunities so they can develop and grow