Seasonal Guest Experience Specialist

OMERS / Oxford Properties Group; Calgary; On-site; CAD 2,066,000 - 3,031,000; Full time

Job summary

OMERS / Oxford Properties Group is seeking a Seasonal Guest Services Representative for Southcentre in Calgary. You will welcome guests, deliver hospitality-led service, and serve as a brand ambassador in a retail-centre environment.

Responsibilities include assisting guests, promoting Gift Cards, maintaining a welcoming service area, and staying informed about centre offerings and events. Weekend/holiday availability is required; prior hospitality or guest services experience is preferred.

Qualifications

• Post-secondary education in a related field preferred (i.e. Hospitality/tourism, Marketing/Communications)
• A positive and friendly attitude with the ability to engage guests confidently and initiate interactions
• Strong written, verbal and interpersonal communication skills; multilingual capabilities and considered an asset
• The ability to build rapport with shoppers, tenants, management, service providers, and all shopping centre personnel
• Capacity to thrive in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism
• Computer proficiency, including working knowledge of social media, Google Sheets and Microsoft Office programs
• Availability to work range of shifts including days, evenings, weekends, and holidays

Responsibilities

• Serving as a brand ambassador for Southcentre, delivering a hospitality-led experience through proactive, personalized interactions with guests
• Anticipating guests' needs and proactively seeking opportunities to create memorable experiences
• Ensuring the Guest Service area remains welcoming and refined, adhering to Oxford service standards
• Assisting customers with directions, information, and services while delivering other centre duties
• Maintaining knowledge of the shopping centre's services, amenities, facilities, stores, and promotions
• Promoting and selling Southcentre Gift Cards through proactive engagement and assisted selling techniques
• Supporting guest concerns, ensuring proper documentation and timely follow-up
• Assisting with in-centre promotional offers and events to enhance guest experience and engagement

Skills

Hospitality

Guest services

Multilingual

MS Office

Google Sheets

Social media

Education

Hospitality/Marketing background

Tools

Microsoft Office

Google Sheets

Job description

OMERS / Oxford Properties Group is seeking a Seasonal Guest Services Representative for Southcentre in Calgary. You will welcome guests, deliver hospitality-led service, and serve as a brand ambassador in a retail-centre environment.

Responsibilities include assisting guests, promoting Gift Cards, maintaining a welcoming service area, and staying informed about centre offerings and events. Weekend/holiday availability is required; prior hospitality or guest services experience is preferred.