Customer Service Representative

Pine Centre; Prince George; Hybrid; CAD 441,000 - 882,000; Part time

Job summary

Morguard is seeking a Guest Services Representative for a part‑time, six‑week contract at a busy shopping centre. You will provide visitor and tenant information, support the shopping centre’s image, and help ensure smooth daily operations.

The role emphasizes strong communication, multitasking, and teamwork. A High School Diploma and MS Office familiarity are required; experience in real estate or retail is a plus. Schedule: Fri 4PM‑8PM, Sat 11AM‑3PM, Sun 11AM‑3PM.

Qualifications

• High School Diploma or an equivalent experience
• Demonstrated working knowledge of MS Office applications.

Responsibilities

• Customer Service Relations: Provides information to the general public and tenants regarding promotional programs, amenities of the shopping centre and other inquiries to ensure consistent first‑class customer service.
• Customer Service Requests: Responds to and facilitates requests for assistance and information from the general public and tenants both in person and over the phone in a proactive manner resulting in the compliance to the organization’s customer service level agreement.
• Daily Transactions: Maintains up to date knowledge of the gift program and software, processes gift certificate sale transaction and reporting, where required, reconciles daily cash, credit and debit transactions to ensure accuracy and safeguarding of company assets.
• Communication with Internal Stakeholders: Maintains on‑going communication with other departments within the shopping centre to ensure the effective dispatch of services (e.g. cleaning, maintenance, security) where required in a manner that supports the shopping centre’s image.
• Administers the borrowing of strollers, wheelchairs or other rental activities to the general public, performs seasonal wrapping of gifts or provision of other similar services including preparation of accompanying reporting, where required.
• Any other job related duties and/or projects that may be assigned.

Job description

Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you.

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

Our Purpose

At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

We support our people by offering:

Access to experienced subject matter experts who provide mentorship and hands‑on learning.

A wide range of career opportunities across the organization.

A comprehensive, competitive benefits program that promotes health and wellness.

Please Note: This is a part time 6-weeks contract role.

If hired your schedule will be:

Friday: 4PM-8PM

Saturday: 11AM-3PM

Sunday: 11AM-3PM

Where You’ll Add Value

The Guest Services Representative is accountable to the Marketing Manager to ensure the effective delivery of uninterrupted, consistent and added‑value customer service to the visitors and tenants of a retail shopping centre in a manner that supports both the shopping centre’s image and the organizations goals and objectives

How You’ll Make a Difference

• 1. Customer Service Relations

  Provides information to the general public and tenants regarding promotional programs, amenities of the shopping centre and other inquiries to ensure consistent first‑class customer service is provided to at all times; has a sound knowledge of the community, is able to provide street directions, highlight tourism areas and other points of interest within the community, when required; establishes and maintains a strong rapport with tenants.

• 2. Customer Service Requests

  Responds to and facilitates requests for assistance and information from the general public and tenants both in person and over the phone in a proactive manner resulting in the compliance to the organization’s customer service level agreement.

• 3. Daily Transactions

  Maintains up to date knowledge of the gift program and software, processes gift certificate sale transaction and reporting, where required, reconciles daily cash, credit and debit transactions to ensure accuracy and safeguarding of company assets.

• 4. Communication with Internal Stakeholders

  Maintains on‑going communication with other departments within the shopping centre to ensure the effective dispatch of services (e.g. cleaning, maintenance, security) where required in a manner that supports the shopping centre’s image.

Administers the borrowing of strollers, wheelchairs or other rental activities to the general public, performs seasonal wrapping of gifts or provision of other similar services including preparation of accompanying reporting, where required.

Any other job related duties and/or projects that may be assigned.

The Expertise You’ll Bring

High School Diploma or an equivalent experience

Demonstrated working knowledge of MS Office applications.

Core Competencies

Strong communication skills both verbal and written

Ability to handle a high workload in a fast‑paced and challenging environment

Ability to effectively work in a team environment

Multi‑tasking

High level of self‑motivation and energy

Detail‑oriented.

Preferred Qualifications and Experience

Relevant experience in the real estate industry and retail shopping centres is an asset.

Why You’ll Love Working at Morguard

At Morguard, we’re committed to creating an environment where our people can thrive. Here’s what you can expect when you join our team:

A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.

Meaningful opportunities for professional growth and development.

Exposure to a diverse portfolio of real estate assets across North America.

A competitive compensation and benefits package designed to support you and your family.

Support for work‑life balance, along with accessible employment practices that meet AODA requirements.

Pay Equity

The salary listed for this position reflects the anticipated compensation at the time of posting. Actual compensation offered may vary and will be determined by factors including, but not limited to, experience, education, skills, certifications, internal pay equity and business needs.

Inclusive by Nature

Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility

Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you. Please contact Human Resources at [phone]