Senior Manager, Operations Excellence

OMERS / Oxford Properties Group; Toronto; On-site; CAD 130,000 - 150,000; Full time

Job summary

OMERS / Oxford Properties Group in Canada seeks a Senior Manager, Operations Excellence to advance operational capabilities across Canadian Retail, Office, and Industrial portfolios, improving customer experience and business performance.

You will partner with leaders to set standards, govern maintenance and reliability programs, and lead technology platforms that support building operations and vendor management.

Qualifications

• 10+ years of experience in property management operations in real estate.
• Experience managing corporate-level operational programs across multiple asset classes.
• Strong knowledge of building systems (electrical, mechanical, HVAC, life safety).
• Proven ability to lead across geographies and influence stakeholders.
• Analytical, data-driven thinker with cost-to-serve analysis skills.
• Excellent presentation and communication to senior leaders.
• FMA or RPA designation is an asset.

Responsibilities

• Partner with business leaders to develop and execute an operational strategy across Canada.
• Establish and govern standards, policies, frameworks for asset classes.
• Set preventive maintenance standards and ensure compliance with legislation.
• Develop roadmap for operational technology platforms supporting building operations.
• Lead governance, process standardization, and enterprise adoption of technology.
• Oversee major service contracts, RFP scope, vendor relationships, KPIs.
• Collaborate with Data and Analytics to benchmark and identify improvements.
• Lead enterprise initiatives that advance operational capability and growth.
• Provide operations budget guidance for nationally scoped projects.

Skills

Property operations

Asset management

Data analysis

Stakeholder leadership

Communication

MS Office proficiency

Tools

Microsoft Office

Job description

Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best. We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work. Don’t just work anywhere — come build tomorrow together with us. We believe the goal posts are shifting in what customers expect from buildings and how services are delivered, driven by the rapid adoption of technology, the need for sustainable solutions, and a commitment to providing healthy places. We see this as an opportunity to continue doing what we have done for more than 60 years: lead the market with innovative, customer-driven solutions. To that end, we are looking for a Senior Manager, Operations Excellence. Reporting to the Director, Operational Excellence, this important leadership role will help advance operational capabilities across Oxford's Canadian Retail, Office, and Industrial portfolios to enhance customer experience, drive operational excellence, and support business performance objectives. We are looking for a well-rounded operations expert who is excited to challenge the status quo and build an industry-leading practice that delivers measurable business results. The successful candidate will be a self-starter who remains calm under pressure, uncertainty, and change; can roll up their sleeves to support diverse teams of experts across the business; and is eager to expand their expertise through enterprise and cross-function‑al initiatives.

You Will Be Responsible For:

• Partner with business leaders across the Canadian Retail, Office, and Industrial portfolios to develop and execute a best-in‑class operational strategy that enhances customer experience, drives operational excellence, and supports business performance objectives.
• Establish and govern operational standards, policies, frameworks, and best practices across asset classes, including maintenance and reliability programs, operational systems, compliance processes, audit programs, building assessments, and performance reporting.
• Set standards for preventive maintenance programs and systems, equipment condition, and operations and maintenance practices, while providing hands‑on guidance and support to site teams and ensuring adherence to legislative requirements.
• Develop and execute the roadmap for operational technology platforms that support building operations, maintenance, compliance, and vendor management.
• Lead platform governance, business requirements, process standardization, system enhancements, performance measurement, and enterprise-wide adoption to ensure technology investments deliver measurable operational and business value.
• Partner with Procurement and site teams to provide national oversight and support for major service contracts, including RFP scope development, contract standards, vendor relationship management, and key performance indicators.
• Partner with business leaders, site teams, and Data and Analytics to use benchmarking and performance analytics to identify improvement opportunities, optimize service delivery, implement scalable solutions, and realize measurable business outcomes.
• Lead enterprise initiatives and cross‑functional programs that advance operational capability, standardization, innovation, customer satisfaction, and business growth.
• Provide operations budget guidance for nationally scoped projects, contracts, and consultants.
• Maintain and share leading practices and strategic advice for core operational programs by building relationships across the global organization and externally with agencies, industry partners, and real estate standards bodies.
• Provide property operations guidance and support for relevant industry certifications, including SHORE, BOMA, and LEED.
• Build and maintain strong relationships with internal and external business leaders and site teams to advance operational programs, performance, and action plans and foster a culture of collaboration and continuous improvement.
• Conduct or oversee annual building risk assessments across Canadian asset classes and bring forward new policies and standards for appropriate senior leadership review and approval.

Required Skills & Experience:

• 10+ years of experience in property management operations, Asset Management, and/or Property Operations within the real estate industry.
• Experience managing corporate-level operational programs that support Asset and Property Operations across multiple asset classes.
• Strong knowledge of building operations, systems, and technologies, including electrical and mechanical systems, HVAC, and life safety systems.
• Demonstrated experience developing and governing operational technology platforms, business requirements, process standards, system enhancements, performance measures, and enterprise adoption.
• Exceptional ability to build positive relationships, communicate effectively, and lead through influence across geographies; build consensus; and prioritize action and results.
• Strong analytical and data‑driven thinking skills, with the ability to evaluate complex situations and synthesize relevant information, including cost‑to‑serve analysis across the service catalogue.
• Strong presentation and communication skills, with the ability to effectively convey complex operational strategies, insights, and recommendations to senior leaders and cross‑functional stakeholders.

Preferred Skills & Experience:

• FMA or RPA designation is considered an asset.
• Experience designing and implementing innovative solutions in partnership with business stakeholders to challenge the status quo, solve business problems, and accelerate business objectives.
• Demonstrated experience leading and implementing change across operational groups and cross‑functional teams.
• Strong ability to manage competing priorities and deliver results under pressure and within deadlines.
• Strong proficiency with Microsoft Office, including Excel, Outlook, Word, and SharePoint.

The expected salary range for this position is $130,000 to $150,000 per year.

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

Oxford's purpose is to strengthen economies and communities through real estate. Our people‑first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier‑free recruitment and selection process that extends all the way through your employee experience.

We are passionate about inclusion and advocate for I&D across our network of employees, members and partners We are proud of our commitment to developing a best in class approach to complete wellness for our employees and members We invest in our people, providing them with opportunities so they can develop and grow.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.