Senior Manager, Operations Excellence

Oxford Properties Group; Toronto; On-site; CAD 180,000 - 208,000; Full time

Job summary

Oxford Properties Group seeks a Senior Manager, Operations Excellence to advance operational capabilities across Canadian Retail, Office, and Industrial portfolios, delivering enhanced customer experience and measurable business results.

The role requires leadership across geographies, hands-on guidance to site teams, and the ability to drive enterprise-wide initiatives while ensuring compliance and performance reporting.

Qualifications

• 10+ years in property management operations or asset operations.
• Experience managing corporate-level operational programs across multiple asset classes.
• Strong knowledge of building ops, HVAC, electrical, life-safety systems.
• Experience developing and governing operational technology platforms and metrics.
• Proven ability to build relationships and communicate across geographies.
• Strong analytical, data-driven thinking and cost-to-serve analysis.
• Excellent presentation and communication to senior leaders.

Responsibilities

• Partner with business leaders to develop and execute an operational strategy across Canadian Retail, Office and Industrial portfolios.
• Establish and govern standards, policies, frameworks, and best practices across asset classes.
• Set standards for preventive maintenance programs and ensure legislative compliance.
• Develop and execute roadmap for operational technology platforms and enterprise adoption.
• Provide national oversight for major service contracts and vendor management.
• Use benchmarking and analytics to identify improvements and drive outcomes.
• Lead cross-functional programs to advance capability and growth.
• Provide operations budget guidance for national projects.

Skills

Leadership

Communication

Cross-functional collaboration

Analytical thinking

Project management

Negotiation

Tools

MS Office Suite

Job description

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

We believe thegoalposts are shifting in what customers expect from buildings and how services are delivered, driven by the rapid adoption of technology, the need for sustainable solutions, and a commitment to providing healthy places. We see this as an opportunity to continue doing what we have done for more than 60 years: lead the market with innovative, customer-driven solutions. To that end, we are looking for a Senior Manager, Operations Excellence.

Reporting to the Director, Operational Excellence, this important leadership role will help advance operational capabilities across Oxford's Canadian Retail, Office, and Industrial portfolios to enhance customer experience, drive operational excellence, and support business performanceobjectives. We are looking for a well-rounded operations expert who is excited to challenge the status quo and build an industry-leading practice that delivers measurable business results. The successful candidate will be a self-starter whoremainscalm under pressure, uncertainty, and change; can roll up their sleeves to support diverse teams of experts across the business; and is eager to expand theirexpertisethrough enterprise and cross-functional initiatives.

You Will Be Responsible For

• Partner with business leaders across the Canadian Retail, Office, and Industrial portfolios to develop and execute a best-in-class operational strategy that enhances customer experience, drives operational excellence, and supports business performanceobjectives.
• Establish and govern operational standards, policies, frameworks, and best practices across asset classes, including maintenance and reliability programs, operational systems, compliance processes, audit programs, building assessments, and performance reporting.
• Set standards for preventive maintenance programs and systems, equipment condition, and operations and maintenance practices, while providing hands-on guidance and support to site teams and ensuring adherence to legislative requirements.
• Develop and execute the roadmap for operational technology platforms that support building operations, maintenance, compliance, and vendor management. Lead platform governance, business requirements, process standardization, system enhancements, performance measurement, and enterprise-wide adoption to ensure technology investments deliver measurable operational and business value.
• Partner with Procurement and site teams to provide national oversight and support for major service contracts, including RFP scope development, contract standards, vendor relationship management, and key performance indicators.
• Partner with business leaders, site teams, and Data and Analytics to use benchmarking and performance analytics toidentifyimprovement opportunities,optimizeservice delivery, implement scalable solutions, and realize measurable business outcomes.
• Lead enterprise initiatives and cross-functional programs that advance operational capability, standardization, innovation, customer satisfaction, and business growth.
• Provideoperations budget guidance for nationally scoped projects, contracts, and consultants.
• Maintain and share leading practices and strategic advice for core operational programs by building relationships across the global organization and externally with agencies, industry partners, and real estate standards bodies.
• Provideproperty operations guidance and support for relevant industry certifications, including SHORE, BOMA, and LEED.
• Build andmaintainstrong relationships with internal and external business leaders and site teams to advance operational programs, performance, and action plans and foster a culture of collaboration and continuous improvement.
• Conduct or oversee annual building risk assessments across Canadian asset classes and bring forward new policies and standards forappropriate seniorleadership review and approval.

Required Skills & Experience

• 10+ years of experience in property management operations, Asset Management, and/or Property Operations within the real estate industry.
• Experience managing corporate-level operational programs that support Asset and Property Operations across multiple asset classes.
• Strong knowledge of building operations, systems, and technologies, including electrical and mechanical systems, HVAC, and life safety systems.
• Demonstrated experience developing and governing operational technology platforms, business requirements, process standards, system enhancements, performance measures, and enterprise adoption.
• Exceptional ability to build positive relationships, communicate effectively, and lead through influence across geographies; build consensus; and prioritize action and results.
• Strong analytical and data-driven thinking skills, with the ability to evaluate complex situations and synthesize relevant information, including cost-to-serve analysis across the service catalogue.
• Strong presentation and communication skills, with the ability to effectively convey complex operational strategies, insights, and recommendations to senior leaders and cross-functional stakeholders.

Preferred Skills & Experience

• FMA or RPA designation is considered an asset.
• Experience designing and implementing innovative solutions in partnership with business stakeholders to challenge the status quo, solve business problems, and accelerate businessobjectives.
• Demonstrated experience leading and implementing change across operational groups and cross-functional teams.
• Strong ability to manage competing priorities and deliver results under pressure and within deadlines.
• Strongproficiencywith Microsoft Office, including Excel, Outlook, Word, and SharePoint.

This posting is for an existing vacancy.

The expected salary range for this position is $130,000 to $150,000 per year.

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.