Guest Experience Receptionist - Flexible Hours

carmensgroup; Hamilton; On-site; CAD 26,000 - 29,000; Part time

Benefits offered by this job

Pay on Demand

Global hotel discounts

Staff discounts at restaurants

Employee scholarship program

Wellness programs and staff events

Clear opportunities to grow intolead-

Employee recognition programs

Referral bonuses

Safe, inclusive workplace

Job summary

Carmens Group in Hamilton is seeking a friendly Receptionist to welcome visitors and support venue administration and sales coordination in a fast-paced hospitality setting.

You will handle inquiries, direct guests, maintain a professional reception area, and assist with client files, payments, and event documentation. Diploma in Office Administration and 1–2 years' customer service preferred; 9 am–5 pm, with weekend shifts.

Qualifications

• Diploma in Office Administration or equivalent work experience is an asset.
• One to two years of customer service experience is required.
• Intermediate proficiency with Word, Excel, and PowerPoint.
• Experience with Event Temple and handling payments is an asset.

Responsibilities

• Respond to phone, email, website, and in-person inquiries in a timely, friendly, and professional manner.
• Assist with event details, client concerns, catering inquiries, and directing requests to the appropriate team member.
• Welcome clients and visitors, directing them to the appropriate area or person.
• Maintain a clean, organized, and professional reception area and foyer.
• Organize and maintain client files, records, and event documentation to ensure information is current and complete.
• Receive and record client payments, and collect and distribute company mail.
• Monitor office supply inventory and assist with purchase orders and vendor relationships.
• Update client information and communications in Event Temple.
• Assist with booking and confirming sales appointments and preparing client personal items for events.
• Support the venue team with other administrative and event-related duties as assigned.

Skills

Customer service

Verbal communication

Organization

Independence

Education

Office Administration Diploma

Tools

Microsoft Word

Excel

PowerPoint

Event Temple

Job description

Carmens Group in Hamilton is seeking a friendly Receptionist to welcome visitors and support venue administration and sales coordination in a fast-paced hospitality setting.

You will handle inquiries, direct guests, maintain a professional reception area, and assist with client files, payments, and event documentation. Diploma in Office Administration and 1–2 years' customer service preferred; 9 am–5 pm, with weekend shifts.