Guest Experience Coordinator — Event Centre

Carmens Group; Hamilton; On-site; CAD 26,000 - 29,000; Part time

Benefits offered by this job

Pay on Demand - get paid when you need

Global Hotel Discounts for your travel

Staff discounts at our restaurants

Employee Scholarship Program

Wellness programs & staff events

Clear opportunities to grow into **?**

Employee recognition programs

Referral bonuses when you bring great?

Safe, inclusive and supportive workpla

Job summary

As a Receptionist at Carmens Event Centre in Hamilton, you will be the welcoming first point of contact for visitors, delivering a warm, professional experience in a fast-paced hospitality setting. You will support venue administration, assist with sales coordination, and ensure smooth daily operations.

Requirements include a Diploma in Office Administration or equivalent, 1–2 years of customer service, and proficiency with Word, Excel, and PowerPoint.

Qualifications

• Diploma in Office Administration or equivalent is an asset.
• 1–2 years of customer service experience required.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Experience with Event Temple and handling payments is an asset.
• Excellent verbal communication and interpersonal skills.
• Strong organizational and time-management skills.

Responsibilities

• Respond to phone, email, website, and in-person inquiries in a timely, friendly, and professional manner.
• Assist with event details, client concerns, catering inquiries, and directing requests to the appropriate team member.
• Welcome clients and visitors, directing them to the appropriate area or person.
• Maintain a clean, organized, and professional reception area and foyer.
• Organize and maintain client files, records, and event documentation to ensure information is current and complete.
• Receive and record client payments, and collect and distribute company mail; monitor office supply inventory and assist with purchase orders and vendor relationships.
• Update client information and communications in Event Temple.
• Assist with booking and confirming sales appointments and preparing client personal items for events.
• Support the venue team with other administrative and event-related duties as assigned.

Skills

Customer service

Verbal communication

Organization

Teamwork

Independent work

Time management

Education

Diploma in Office Administration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Event Temple

Job description

As a Receptionist at Carmens Event Centre in Hamilton, you will be the welcoming first point of contact for visitors, delivering a warm, professional experience in a fast-paced hospitality setting. You will support venue administration, assist with sales coordination, and ensure smooth daily operations.

Requirements include a Diploma in Office Administration or equivalent, 1–2 years of customer service, and proficiency with Word, Excel, and PowerPoint.