Front Receptionist - Carmens Event Centre

Carmens Group; Hamilton; On-site; CAD 26,000 - 29,000; Part time

Benefits offered by this job

Pay on Demand - get paid when you need

Global Hotel Discounts for your travel

Staff discounts at our restaurants

Employee Scholarship Program

Wellness programs & staff events

Clear opportunities to grow into **?**

Employee recognition programs

Referral bonuses when you bring great?

Safe, inclusive and supportive workpla

Job summary

As a Receptionist at Carmens Event Centre in Hamilton, you will be the welcoming first point of contact for visitors, delivering a warm, professional experience in a fast-paced hospitality setting. You will support venue administration, assist with sales coordination, and ensure smooth daily operations.

Requirements include a Diploma in Office Administration or equivalent, 1–2 years of customer service, and proficiency with Word, Excel, and PowerPoint.

Qualifications

• Diploma in Office Administration or equivalent is an asset.
• 1–2 years of customer service experience required.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Experience with Event Temple and handling payments is an asset.
• Excellent verbal communication and interpersonal skills.
• Strong organizational and time-management skills.

Responsibilities

• Respond to phone, email, website, and in-person inquiries in a timely, friendly, and professional manner.
• Assist with event details, client concerns, catering inquiries, and directing requests to the appropriate team member.
• Welcome clients and visitors, directing them to the appropriate area or person.
• Maintain a clean, organized, and professional reception area and foyer.
• Organize and maintain client files, records, and event documentation to ensure information is current and complete.
• Receive and record client payments, and collect and distribute company mail; monitor office supply inventory and assist with purchase orders and vendor relationships.
• Update client information and communications in Event Temple.
• Assist with booking and confirming sales appointments and preparing client personal items for events.
• Support the venue team with other administrative and event-related duties as assigned.

Skills

Customer service

Verbal communication

Organization

Teamwork

Independent work

Time management

Education

Diploma in Office Administration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Event Temple

Job description

Be Part of the Magic at Carmen's Event Centre

Carmen's Event Centre is where Hamilton comes to celebrate—and where you can help create unforgettable experiences. From weddings and galas to special events, every role contributes to memorable moments for our guests.

As part of Carmens Group, you'll join a team with over 40 years of hospitality excellence, driven by pride, passion, and exceptional service.

Why Work for Carmens Group?

• Flexible scheduling
• Great Place to Work Certified (2022-2024, 2026)
• Named Best Workplace in several award categories:
  • Most Trusted Executive Teams
  • Best Places to Work in Hospitality & Retail
  • Best Places to Work in Canada
  • Best Workplaces for Women
  • Best Workplaces for Mental Wellness

• Perks & Benefits
  • Pay on Demand - get paid when you need it
  • Global Hotel Discounts for your travels
  • Staff discounts at our restaurants
  • Employee Scholarship Program
  • Wellness programs & staff events
  • Clear opportunities to grow into leadership roles
  • Employee recognition programs celebrating your achievements and milestones
  • Referral bonuses when you bring great talent to the team
  • Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing, and passion- where your career is supported every step of the way.

Job Type: part-time, permanent

Vacancy: This posting is not for an existing vacancy (expanding headcount)

Compensation: $19.00-$21.00 per hour

AI Disclosure: We do not use artificial intelligence in the screening or selection of applicants for this position.

What You'll Be Doing

As a Receptionist at Carmen's Event Centre, you will be the first point of contact for visitors, creating a warm and professional welcome from the moment they arrive. In this fast-paced hospitality environment, you'll provide exceptional service while supporting daily venue administration and sales coordination.

Your Responsibilities Will Include

• Respond to phone, email, website, and in-person inquiries in a timely, friendly, and professional manner
• Assist with event details, client concerns, catering inquiries, and directing requests to the appropriate team member
• Welcome clients and visitors, directing them to the appropriate area or person
• Maintain a clean, organized, and professional reception area and foyer
• Organize and maintain client files, records, and event documentation to ensure information is current and complete
• Receive and record client payments, and collect and distribute company mailMonitor office supply inventory and assist with purchase orders and vendor relationships
• Update client information and communications in Event Temple
• Assist with booking and confirming sales appointments and preparing client personal items for events
• Support the venue team with other administrative and event-related duties as assigned

Position Requirements

• Diploma in Office Administration or equivalent work experience is an asset
• One to two years of customer service experience is required
• Intermediate proficiency with Microsoft Word, Excel, and PowerPoint
• Experience with Event Temple and handling payments is an asset
• Excellent verbal communication and interpersonal skills
• Strong organizational, planning, and time-management skills with close attention to detail
• A positive, professional approach and the ability to represent the organization well
• Ability to work effectively independently and as part of a team
• Flexible availability to work 9:00am-5:00pm during the week and on weekends

We are Carmens Group, a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together we're shaping the future of Southern Ontario’s event and culinary scene- one unforgettable experience at a time.

Are You Ready to Take the Lead?

If you're a passionate service professional who thrives in fast-paced event environments and takes pride in creating unforgettable guest experiences, this is your moment.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment.

Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.