Guest Experience Pro - Retail Customer Service

Farmboyinc; St. Catharines; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefit program

10% employee discount

On-the-job training

Internal promotions

Community programs

Job summary

Farm Boy is hiring to deliver outstanding customer service and keep our department looking its best. You will help create a welcoming shopping experience, assist customers, stock displays, and maintain cleanliness with a team-focused mindset.

The role requires attention to detail, reliability, and flexibility to work evenings, weekends and holidays in a fast-paced environment. Fluency in English is required; French is considered an asset.

Qualifications

• Customer service experience is valued.
• Attention to detail and a pride in presentation are important.
• Strong communication and teamwork skills are required.
• Fluency in English is required; French is an asset.

Responsibilities

• Provide warm, confident customer service reflecting Farm Boy standards.
• Greet and assist customers, share knowledge and enthusiasm for products.
• Stock, display, rotate merchandise, and ensure clear signage.
• Maintain clean, safe, organized work and storage areas; perform housekeeping duties.
• Follow Health & Safety and Food Safety policies and use equipment properly.
• Participate in opening/closing procedures and support team members as needed.
• Take on additional duties as needed to help the team.

Skills

Customer service

Attention to detail

Teamwork

Communication

English fluency

French asset

Education

Equivalent education & experience

Job description

Farm Boy is hiring to deliver outstanding customer service and keep our department looking its best. You will help create a welcoming shopping experience, assist customers, stock displays, and maintain cleanliness with a team-focused mindset.

The role requires attention to detail, reliability, and flexibility to work evenings, weekends and holidays in a fast-paced environment. Fluency in English is required; French is considered an asset.