Customer Service Representative

Farm Boy Inc.; Toronto; On-site; CAD 19,000 - 25,000; Full time

Benefits offered by this job

Comprehensive benefit program

10% discount on in-store purchases

On-the-job training

Community support initiatives

Job summary

A grocery retailer in Toronto is seeking enthusiastic individuals to provide exceptional customer service and maintain product display standards. Responsibilities include assisting customers, stocking shelves, and ensuring a clean shopping environment. Ideal candidates will have a passion for customer service, attention to detail, and the ability to collaborate with a team. Retail experience is a plus. Applicants should be flexible in working hours including evenings and weekends. Join a diverse workplace that prioritizes the professional growth of its team members.

Qualifications

• Genuine passion for delivering exceptional customer service.
• Retail experience is an asset.
• Ability to work independently and deliver quality results.
• Collaborative, team-oriented approach with strong communication and organizational skills.
• Flexibility to work evenings, weekends, and holidays.
• Fluency in English; French is considered an asset.

Responsibilities

• Deliver outstanding customer service.
• Package, stock, and rotate merchandise.
• Maintain cleanliness and organization in work areas.
• Maintain clean, safe, and organized work and storage areas.
• Follow Health & Safety, Food Safety, and proper equipment use policies.
• Assist with opening/closing procedures and support teammates as needed.
• Take on additional duties as required.

Skills

Customer service

Team collaboration

Attention to detail

Communication skills

Flexible schedule

English fluency

French asset

Education

Equivalent combination of education and experience

Job description

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different. You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for detail and a passion for teamwork, you’ll ensure products are displayed beautifully and customers feel supported every step of their visit. Here are some of the other ways you’ll help us stand out:

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Welcome, greet, and assist customers using Farm Boy Service Standards while sharing your knowledge and enthusiasm for our products.
• Package, stock, and rotate merchandise on display counters and shelves, ensuring high-quality presentation and accurate signage.
• Maintain clean, safe, and organized work and storage areas through general housekeeping duties, including sweeping, mopping, and dusting.
• Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.
• Complete designated opening and closing procedures and support fellow Team Members as.
• Support the team with additional duties on a periodic basis.

Qualifications

What you bring to the table. We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Retail experience is considered an asset; an equivalent combination of education and experience will also be considered.
• The ability to work independently with attention to detail and pride in delivering quality results and maintaining cleanliness standards.
• A collaborative, team-oriented approach supported by strong communication and organizational skills.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table

At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us... Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving! We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths. We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them. We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.