Guest Experience Lead — Food & Beverage

Pursuit; Banff; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Global team perks

Free access to Pursuit attractions

Discounts on hotel stays, dining, and

Mental health resources

Job summary

Pursuit is hiring for a full-time, year-round role starting in October in the Canada Banff region. The role focuses on supervising staff, delivering WOW guest experiences, resolving issues on the floor, and maintaining food quality and safety across outlets.

You will recruit, train, and manage staff, uphold service standards, and contribute to revenue and profitability targets while fostering a positive team culture in a dynamic hospitality environment.

Qualifications

• 5+ years of experience in the Food & Beverage industry.
• Diploma/ Degree within Hospitality focusing in Food & Beverage is an asset.
• Experience building relationships and working on teams across all levels of an organization.
• Proven track record in maintaining a high level of standards within the organization on and off the floor.
• Effective communicator and able to implement and uphold service standards.
• Driven to fostering a team building environment and creating positive guest experience.
• An eye for detail and quality.
• Shows leadership in a positive, calm, consistent & focused manner.
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check.

Responsibilities

• Supervise staff and ensure that customer expectations are always exceeded.
• Continuous improvement of guest and employee experiences, create the “WOW” experience.
• On the spot guest service resolution, addressing customer complaints or issues, and resolve matters as expediently as possible.
• Ensure food quality is following the guidelines set out by Food & Beverage Manager & Executive Chef.
• Assist in the recruitment, training and daily management of staff.
• Ensure implementation of the proper service standards, procedures, key notes when speaking to guests, clearing tables and moving through the buffet line within the outlets.
• Keep the Food & Beverage areas clean and maintain exemplary food hygiene practices.
• Oversee food storage and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes.
• Assist with inventory tracking, placing orders, and maintaining accurate stock levels.
• Maintain employee records to ensure all have pro-serve & food safe.
• Assist in achieving the revenue and profitability targets.
• Build a high functioning and positive team.
• Follow and improve standards based on guest needs and wants.
• Attention to detail: train the team to see Farm + Fire from a guest’s perspective.
• Demonstrate positive body posture and language.
• Daily reports on promos, unsatisfied guests and feedback.
• Help support all areas within the Hotel – keeping in mind ‘one guest – one experience’

Skills

Guest service leadership

Staff supervision

Team building

Communication

Attention to detail

Education

Diploma/ Degree in Hospitality

Job description

Pursuit is hiring for a full-time, year-round role starting in October in the Canada Banff region. The role focuses on supervising staff, delivering WOW guest experiences, resolving issues on the floor, and maintaining food quality and safety across outlets.

You will recruit, train, and manage staff, uphold service standards, and contribute to revenue and profitability targets while fostering a positive team culture in a dynamic hospitality environment.