Guest Experience Host: Warm Welcome & Smooth Service

Germain Hôtels; Baie-Saint-Paul; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Travel rate discounts

Creative autonomy at work

Gym access at workplace

Job summary

Germain Hôtels in Canada seeks a guest‑focused team member to welcome guests, manage reservations, and coordinate seating for smooth dining service. You will collaborate with the service team to ensure a seamless guest experience and assist with setup for meetings and banquets.

Candidates should have a high school diploma, strong bilingual communication in French and English, and the ability to stay composed in a fast-paced environment.

Qualifications

• High school diploma or equivalent experience.
• Previous restaurant experience (an asset).
• Ability to provide warm, professional customer service in a fast-paced environment.
• Strong organizational skills and ability to work under pressure.
• Positive attitude, teamwork mindset, and versatility.
• Good physical condition and ability to stand for extended periods.
• Strong communication skills in both French and English (spoken and written).

Responsibilities

• Take care of guests from arrival to departure, offering a warm welcome and responding proactively to their needs
• Escort guests, manage reservations and waitlists, and coordinate the seating plan to ensure smooth service flow
• Collaborate closely with the service team to deliver a seamless dining experience
• Assist with setting up dining areas, meetings, and banquet spaces
• Support service as needed, including setup, clearing, and organizing
• Maintain cleanliness, stocking, and proper storage of equipment
• Follow all applicable standards and regulations, including those related to beverage service

Skills

Bilingual French/English

Education

High school diploma or equivalent

Job description

Germain Hôtels in Canada seeks a guest‑focused team member to welcome guests, manage reservations, and coordinate seating for smooth dining service. You will collaborate with the service team to ensure a seamless guest experience and assist with setup for meetings and banquets.

Candidates should have a high school diploma, strong bilingual communication in French and English, and the ability to stay composed in a fast-paced environment.