Guest Experience Host — Spa Front Desk (Flexible Schedule)

Scandinave Spa; Whistler; On-site; CAD 60,614,000 - 62,819,000; Full time

Benefits offered by this job

Complimentary thermal baths membership

Extended health benefits after 9 month

Massage discounts 35%

Food & beverage discounts onsite cafe

Wellness program

Membership for a friend after 3 months

Corporate discount vouchers

Staff accommodation

Flexible schedule

Job summary

Scandinave Spa Whistler is seeking a Guest Experience Agent to warmly welcome guests, explain the Thermal Journey, and promote spa services. You will support group bookings, manage the front desk, and ensure a tranquil, guest-focused environment.

Role requires excellent communication, energy, and a cooperative team spirit, with availability for flexible hours including evenings and weekends. Join us in delivering a premier relaxation experience in Whistler.

Qualifications

• Previous customer service experience preferred.
• Energetic and positive team player.
• Excellent verbal and written communication skills.
• Proactive, creative problem solving with calm professionalism.
• Clear criminal record check.
• Available to work flexible hours, including evenings and weekends.

Responsibilities

• Welcome guests to Scandinave Spa Whistler per standards.
• Explain Thermal Journey Experience and services.
• Recommend suitable services and products.
• Support group bookings per Sales and Marketing directives.
• Manage guest waitlist under Team Lead.
• Maintain reception areas clean and spa ambiance.
• Perform front desk opening/closing duties.
• Process reservations, gift certificates, boutique/bistro purchases in Zenoti/TAC.
• Distribute locker keys and supplies; follow lost and found.
• Receive mail/packages; monitor and replenish front desk supplies.
• Know current promotions and apply promos in Zenoti.
• All other tasks for smooth operation.

Skills

Customer service

Team player

Communication skills

Problem solving

Flexible schedule

Job description

Scandinave Spa Whistler is seeking a Guest Experience Agent to warmly welcome guests, explain the Thermal Journey, and promote spa services. You will support group bookings, manage the front desk, and ensure a tranquil, guest-focused environment.

Role requires excellent communication, energy, and a cooperative team spirit, with availability for flexible hours including evenings and weekends. Join us in delivering a premier relaxation experience in Whistler.