Guest Experience Agent

Scandinave Spa; Whistler; On-site; CAD 60,614,000 - 62,819,000; Full time

Benefits offered by this job

Complimentary thermal baths membership

Extended health benefits after 9 month

Massage discounts 35%

Food & beverage discounts onsite cafe

Wellness program

Membership for a friend after 3 months

Corporate discount vouchers

Staff accommodation

Flexible schedule

Job summary

Scandinave Spa Whistler is seeking a Guest Experience Agent to warmly welcome guests, explain the Thermal Journey, and promote spa services. You will support group bookings, manage the front desk, and ensure a tranquil, guest-focused environment.

Role requires excellent communication, energy, and a cooperative team spirit, with availability for flexible hours including evenings and weekends. Join us in delivering a premier relaxation experience in Whistler.

Qualifications

• Previous customer service experience preferred.
• Energetic and positive team player.
• Excellent verbal and written communication skills.
• Proactive, creative problem solving with calm professionalism.
• Clear criminal record check.
• Available to work flexible hours, including evenings and weekends.

Responsibilities

• Welcome guests to Scandinave Spa Whistler per standards.
• Explain Thermal Journey Experience and services.
• Recommend suitable services and products.
• Support group bookings per Sales and Marketing directives.
• Manage guest waitlist under Team Lead.
• Maintain reception areas clean and spa ambiance.
• Perform front desk opening/closing duties.
• Process reservations, gift certificates, boutique/bistro purchases in Zenoti/TAC.
• Distribute locker keys and supplies; follow lost and found.
• Receive mail/packages; monitor and replenish front desk supplies.
• Know current promotions and apply promos in Zenoti.
• All other tasks for smooth operation.

Skills

Customer service

Team player

Communication skills

Problem solving

Flexible schedule

Job description

Guest Experience Agent

Our Mission

To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision

To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

Fundamental Values

• Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
• Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
• Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

Expectations

• To offer a warm, friendly and professional welcome to guests
• To create a comfortable environment for guests
• To sell and promote the services and products offered by the Scandinave Spa Whistler
• To complete tasks assigned by Team Lead on duty

Job Type: Full-Time/Part-Time

Hourly Rate: $21.48/hour

Benefits:

• Complimentary thermal baths membership for yourself
• Extended Health Benefits after 9 months (full-time only)
• Massage Discounts of up to 35%
• Food and beverage discounts for onsite café of 25%
• Winter Whistler Blackcomb Spirit Pass or Wellness Program (full-time only)
• Complimentary thermal baths membership for one friend, after 3 months (full-time only)
• Corporate discount vouchers for friends and family visiting Scandinave Spa
• Staff accommodation, based on availability (full-time only)
• Flexible Schedule

Tasks & Responsibilities:

• Welcome guests to Scandinave Spa Whistler as per spa standards:
  • Provide detailed information regarding the Thermal Journey Experience, Massage Services and other products offered.
  • Explain the key features of our site, ensuring they embrace our silence and digital detox guarantee.
• Understand guest needs and recommend appropriate services, products, and experiences.
• Support group bookings and requests in alignment with Sales and Marketing directives.
• Communicate and manage the guest waitlist under direction from the Team Lead.
• Ensure reception and guest areas (lobby, fireplace, bathrooms, and change rooms) are clean, orderly, and aligned with spa ambiance standards.
• Ensure adequate staffing presence in the reception
• Perform opening and closing duties for the Front Desk.
• Accurately process a variety of transactions using TAC or Zenoti, including:
  • Reservations for Scandinavian Baths and massages
  • Gift certificates and gift cards
  • Boutique and Bistro purchases
• Ensure control and distribution of locker keys, towels, bathrobes, and other supplies.
• Follow lost and found procedures.
• Receive and manage incoming mail and packages.
• Monitor and replenish supplies at the Front Desk (e.g., pens, brochures, gift cards)
• Ensure adequate stock of towels, bathrobes, and other spa products.
• Restock Boutique and Bistro items regularly.
• Be knowledgeable about current and upcoming sales and marketing promotions. Including applying and processing promotional offers in Zenoti.
• All other tasks requested of you for the smooth and efficient function of the Spa Scandinave Whistler

Prerequisites:

• Previous customer service experience preferred
• Energetic and positive team player
• Excellent verbal and written communication skills
• Proactive, creative problem-solving skills with an ability to remain calm and professional at all times
• Clear criminal record check
• Available to work flexible hours, including evenings and weekends

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