Guest Experience Host — Spa Village

Thermea Spa Village; Whitby; On-site; CAD 29,000 - 36,000; Part time

Benefits offered by this job

Free Thermal Experience

Health Insurance

Job summary

Thermea Spa Village Whitby is seeking a Part-time Guest Experience Associate to welcome, assist and advise guests on the thermal cycle, and to uphold the high standards of the spa village.

You will participate in weekly site artisan shifts outdoors, ensuring sauna etiquette and guest comfort, while handling payments and maintaining a pristine reception area to deliver a seamless experience.

Qualifications

• High School Diploma is required.
• 1 year of customer service experience is an asset.
• Basic knowledge of Windows-based software is an asset.
• Knowledge of SpaBooker system is an asset.
• WHMIS certification is an asset.
• Ability to communicate clearly with guests, managers and associates.
• Ability to work in a fast-paced environment with a calm demeanor.
• Good physical condition; able to work outdoors year-round (uniform provided).
• Ability to stand for long periods and lift up to 30 lbs (13.5 kg).

Responsibilities

• Welcome and check-in guests.
• Respond to inquiries regarding services and facilities.
• Process various payment methods.
• Maintain par stock of supplies and accessories.
• Keep reception areas, lobby, pavilions, common areas and locker rooms clean.
• Ensure guest experience meets brand standards.
• Participate in service recovery when necessary.
• Understand and satisfy guest needs to meet or exceed expectations.
• Maintain guest experience throughout the sauna village and enforce spa etiquette.
• Weekly site artisan shifts outdoors to enforce sauna etiquette and village rules.
• Collaborate with other departments to deliver a seamless guest experience.
• Perform other related duties.

Skills

Customer service

Clear communication

Outdoor work

Adaptability

Team player

Education

High School Diploma

Tools

SpaBooker system

Windows OS

WHMIS (asset)

Job description

Thermea Spa Village Whitby is seeking a Part-time Guest Experience Associate to welcome, assist and advise guests on the thermal cycle, and to uphold the high standards of the spa village.

You will participate in weekly site artisan shifts outdoors, ensuring sauna etiquette and guest comfort, while handling payments and maintaining a pristine reception area to deliver a seamless experience.