Concierge Supervisor, Full Time

Compass Group Canada; Toronto; On-site; CAD 30,000 - 41,000; Full time

Job summary

Compass Group Canada in Toronto is seeking a Corporate Concierge to ensure exceptional guest experiences within our Conference Centre. This Monday–Friday role requires flexibility for opening or closing hours to meet business needs.

The position involves greeting guests, coordinating service per BEOs, and supporting catering and event operations while maintaining professional standards and strong communication with clients and internal teams.

Qualifications

• Minimum 3 years of experience in administration or customer service.
• Strong communication and analytical skills, well-developed interpersonal skills, excellent written and verbal communication.

Responsibilities

• Greet guests and build memorable experiences.
• Coordinate service per client needs according to event BEOs.
• Manage guest requests and follow-up with timely responses.
• Use a personal touch in client communications before, during, and after events.
• Coordinate movement and bookings using the onsite booking system.
• Collaborate with Events Team to address needs on conference and dining floors.
• Think creatively to solve operational challenges.
• Manage incoming calls and emails promptly.
• Maintain professional appearance and demeanor.
• Support reception areas and catering setup tasks as required.
• Detail meetings with clients as assigned.

Skills

Communication

Analytical skills

Interpersonal skills

Written & verbal communication

Organization

EMS (Event Management Software)

Microsoft Office

Education

3 years experience in administration or customer service

Tools

EMS

Microsoft Suite

Job description

The hourly wage rate for this position is $26 . Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy

Job Summary

Our company is seeking a highly motivated and organized Corporate Concierge to join our team. The Concierge is responsible for delivering exceptional customer experiences, and always ensuring guest satisfaction within the Conference Centre, assisting with the support of catering and event operations as needed. This is a Monday to Friday role, and associates must be able to work flexible hours, either opening or closing, depending on business requirements.

Now, if you were to come on board as our we'd ask you to do the following for us:

• Greet each guest or client warmly and builds memorable experiences for all guests.
• Coordinate service based on each client's individual needs, according to event BEOs (Banquet Event Orders).
• Accommodate guest requests in a timely and courteous manner, ensuring follow‑up if necessary.
• Use a "personal touch" in all email correspondence with clients before, during, and after events.
• Work with the client team and onsite booking system to coordinate movement and bookings throughout the Conference Centre and premium dining floors.
• Collaborate with the Events Team to address needs on the conference floors and premium dining floors.
• Demonstrate the ability to think creatively and solve problems based on the needs of the business.
• Anticipate, identify, communicate, and seek solutions for operational challenges.
• Manage incoming phone calls and client requests in a timely manner. Read and respond to email correspondence as required.
• Always follow client and company policies.
• Always maintain a professional appearance and demeanor.
• Support the Events team with tasks such as managing reception areas, arranging buffet labels, dietary labels, Visitor Management System, and ensuring the proper distribution of name badges.
• Collaborate with clients to detail meetings as assigned.

Think you have what it takes to be our Corporate Concierge? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit:

• Minimum 3 years' experience in administration or customer service
• Strong communication and analytical skills, well‑developed interpersonal skills, excellent written and verbal communication skills
• Well‑developed organization skills, ability to adapt to changing circumstances with ease
• Proficiency in Event Management Software, EMS is a bonus
• Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint)