Guest Experience Coordinator and Reception

Compass Group Canada (Beaver) Ltd.; Winnipeg; On-site; CAD 36,000 - 48,000; Full time

Job summary

Compass Group Canada seeks a Guest Services Coordinator and Reception Agent for a downtown Winnipeg office. You will create a welcoming environment for employees, executives, and visiting clients, manage front desk operations, registrations, and space reservations.

You will collaborate with facilities and tech teams, coordinate with vendors for meetings, assist with events, and uphold safety guidelines. A hospitality background and strong communication are essential.

Qualifications

• Degree or working experience in luxury hospitality is an asset.
• Excellent written and verbal communication skills.
• Strong relationship-building abilities and customer service mindset.
• Analytical and adaptable with comfort handling multiple tasks.

Responsibilities

• Provide engaging and anticipative service to all visitors, focusing on the welcome experience.
• Coordinate space reservations and guest registrations from the main reception desk.
• Collaborate with facilities and technology teams to ensure a flawless in-office experience.
• Register and check in clients and visitors using internal systems.
• Coordinate with vendors and catering for in-office meetings and events.
• Assist with planning and communicating office meetings and community events.
• Support security, fire, health, and safety guidelines as required.
• Conduct opening and closing duties.
• Assist with mail and courier duties as required.
• Share information about the office and surrounding area to visitors.

Skills

Excellent communication

Relationship building

Analytical skills

Technical proficiency

Task prioritization

Education

Hospitality degree or experience

Tools

Microsoft Office

Job description

Reporting to the onsite Compass lead and in collaboration with the onsite Location Lead, the Guest Services Coordinator and Reception Agent will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in downtown Winnipeg, Manitoba.
If You Were To Come On Board As Our Reception Agent & Guest Services Coordinator, We’d Ask You To Do The Following For Us

• Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
• Coordinate space reservations and guest registrations from the main reception desk
• Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience.
• Register and check in clients and visitors as required using internal systems.
• Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events.
• Assist with planning and communicating office meetings and community events as required.
• Support activities for security, fire, health, and safety guidelines as required.
• Conduct opening and closing duties.
• Assist with mail and courier duties as required
• Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• Other duties as assigned
  

Role

Think you have what it takes to be our Guest Services Coordinator and Reception? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Degree or working experience in a luxury hospitality environment is considered a strong asset - corporate, restaurant or hotels.
• Excellent written and verbal communication skills
• Strong relationship building skills.
• Strong analytical and adaptability skills
• Strong technical skills and ability to learn and operate internal and external systems.
• Ability to manage competing priorities and meet frequent deadlines.
• Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) preferred
• Smart serve certified or willingness to become smart serve certified
• Resourceful learner with an improvement mindset and strong problem-solving abilities