Welcome Host, Guest and Reception Experience

Compass Group Canada; Toronto; On-site; CAD 46,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

Career growth opportunities

Inclusive culture

Job summary

Compass Group Canada in Toronto is seeking a Welcome Host, Guest and Reception Experience to create a warm, engaging environment for employees, executives, and visiting clients at a downtown Toronto site.

You’ll coordinate registrations, support office events, liaise with facilities and external vendors, and help maintain security, health, and safety guidelines while providing exceptional guest service.

Qualifications

• Degree or working experience in luxury hospitality is considered a strong asset.
• Excellent written and verbal communication skills.
• Strong relationship building skills.
• Strong analytical and adaptability skills.
• Strong technical skills and ability to learn and operate internal and external systems.
• Ability to manage competing priorities and meet frequent deadlines.
• Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) preferred.
• Smart serve certified or willingness to become smart serve certified.
• Resourceful learner with an improvement mindset and strong problem-solving abilities.

Responsibilities

• Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience.
• Coordinate space reservations and guest registrations from the main reception desk.
• Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience.
• Register and check in clients and visitors as required using internal systems.
• Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events.
• Assist with planning and communicating office meetings and community events as required.
• Support activities for security, fire, health, and safety guidelines as required.
• Conduct opening and closing duties.
• Assist with mail and courier duties as required
• Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• Other duties as assigned

Skills

Excellent communication

Relationship building

Adaptability and analytical thinking

Technical literacy with internal/exter

Prioritisation under deadlines

Smart serve certification or willing

Resourceful learner

Education

Degree or experience in luxury hospitality

Tools

Microsoft Office (Excel, Outlook, Teams, PowerPoint)

Job description

The salary range for this position is $46,000 to $48,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

Reporting to the onsite Compass lead and in collaboration with the onsite Location Lead, the Welcome Host, Guest and Reception Experience will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in downtown Toronto ON.

If You Were To Come On Board As Our Welcome Host, Guest And Reception Experience, We’d Ask You To Do The Following For Us

• Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
• Coordinate space reservations and guest registrations from the main reception desk
• Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience.
• Register and check in clients and visitors as required using internal systems.
• Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events.
• Assist with planning and communicating office meetings and community events as required.
• Support activities for security, fire, health, and safety guidelines as required.
• Conduct opening and closing duties.
• Assist with mail and courier duties as required
• Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• Other duties as assigned

Role

Think you have what it takes to be our Welcome Host, Guest and Reception Experience? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels.
• Excellent written and verbal communication skills
• Strong relationship building skills.
• Strong analytical and adaptability skills
• Strong technical skills and ability to learn and operate internal and external systems.
• Ability to manage competing priorities and meet frequent deadlines.
• Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) preferred
• Smart serve certified or willingness to become smart serve certified
• Resourceful learner with an improvement mindset and strong problem-solving abilities

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.