Guest Experience Agent - Lapland Resort Front Desk

Sunday Morning Resort; Suomi; On-site; CAD 41,000 - 57,000; Full time

Benefits offered by this job

Staff accommodation at affordable rent

Comprehensive occupational healthcare

Two company ski passes

Job summary

Sunday Morning Resort in Pyhä‑Luosto National Park is seeking two full‑time Receptionists for the upcoming winter season. You will manage check‑in/check‑out, bookings, guest communications, and front‑desk operations across multiple channels.

The role involves collaboration with resort departments and occasionally covering concierge duties. Training will be provided, and fluency in Finnish and English is preferred for guest interactions.

Qualifications

• Relevant education in hospitality, tourism or hotel management.
• Previous experience in a similar role is a plus but training will be provided.
• Fluent Finnish and English preferred; additional languages welcome.

Responsibilities

• Handle check-in/check-out procedures for Sunday Morning Resort and Parkside Pyhä.
• Manage reservations for accommodation, activities and restaurant bookings.
• Assist guests via front desk, email, phone and OTA communications.
• Support concierge/guest relations and in-room deliveries when required.
• Collaborate with resort teams to ensure smooth guest experiences.

Skills

Customer service

Hospitality

Reservation systems

Communication

Education

Relevant education in hospitality/tourism/hotel management

Tools

Mews

FareHarbor

ResDiary

Profitroom

Job description

Sunday Morning Resort in Pyhä‑Luosto National Park is seeking two full‑time Receptionists for the upcoming winter season. You will manage check‑in/check‑out, bookings, guest communications, and front‑desk operations across multiple channels.

The role involves collaboration with resort departments and occasionally covering concierge duties. Training will be provided, and fluency in Finnish and English is preferred for guest interactions.