Seasonal Resort Guest Experience Associate

Sun Peaks Resort LLP; Sun Peaks Mountain Resort Municipality; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Winter/Summer Lift, Trail and Golf·s

Employee and Family Assistance Program

Dining discounts in hotel & Resort-out

Retail discounts in Resort-ownedOut

Friends and family rates at Sun Peaks

Reciprocal programs with partnering sk

Job summary

Sun Peaks Resort LLP is seeking a friendly, guest-focused Front Desk team member to welcome guests and manage check-ins, check-outs, and requests. You’ll work morning, afternoon, and night shifts, ensuring a welcoming atmosphere and smooth operations throughout guests’ stays.

Ideal candidates have at least 1 year of Front Desk experience, resort exposure, and strong system skills (Microsoft Office and Opera).

Qualifications

• 1-year minimum Front Desk experience in any field; resort experience is a vital asset.
• Post-secondary education in accounting, hospitality, or related field.
• Dedicated to working within a dynamic team that focuses on collaboration and guest experience.
• Proficiency with computer systems required, such as Microsoft Office and Opera.
• Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs.
• Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities.

Responsibilities

• Covers all shift types (AM/PM/Nights) as required.
• Delivers quality service when assisting guests with check ins, check outs, and additional hotel standard special requests as it relates to their stay.
• Facilitates the distribution and collection of room keys.
• Provides hotel amenities to guests upon request.
• Provides the guest resort-wide information in both verbal and printed formats.
• Promotes and books hotel F&B outlets and services first.
• Promotes resort partner offers upon request.
• Creates the booking in Opera and confirms the information in a professional and consistent manner using the established reservation SOG.
• Answer the telephone, directing the calls appropriately.
• Acts with professionalism and provides a service standard that elevates the guest experience.
• Interacts with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns.
• Drives customer loyalty by building individualized connections with guests.

Skills

Front Desk

Guest service

Communication

Education

Accounting/ Hospitality

Tools

Microsoft Office

Opera

Job description

Sun Peaks Resort LLP is seeking a friendly, guest-focused Front Desk team member to welcome guests and manage check-ins, check-outs, and requests. You’ll work morning, afternoon, and night shifts, ensuring a welcoming atmosphere and smooth operations throughout guests’ stays.

Ideal candidates have at least 1 year of Front Desk experience, resort exposure, and strong system skills (Microsoft Office and Opera).