Front Desk Agent

Manning Park Resort, Inc.; Manning Park; Presencial; CAD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Rent – Bi-weekly Utilities

Seasonal Activities Pass

Free Rentals & Lessons

Monthly onsite Medical & Wellness

Grocery Pick Up Service

Discounts at Country Store & Dining

Descripción de la vacante

Manning Park Resort, Inc. is seeking a Front Desk Agent to join our Accommodations team at the year-round resort situated between Hope and Princeton, BC.

If you love outdoor adventures and helping guests, this role is for you—staff housing is available. Responsibilities include welcoming guests, checking in/out, handling calls and reservations, maintaining guest accounts, and providing up-to-date information about Alpine and Nordic skiing, campgrounds, and local facilities.

Formación

• Minimum 6 months experience as a Front Desk Agent in the hotel industry.
• Strong customer service skills and a proactive approach.
• Ability to work in a fast-paced environment both independently and in a team.
• Knowledge of the park and surrounding area, or willingness to learn.
• Familiarity with switchboard, base radio and computer-based inquiries.
• Experience with reservation systems is an asset.

Responsabilidades

• Welcome guests and manage check-in/check-out.
• Handle incoming/outgoing calls and assist guests via phone, email, and in-person.
• Process reservations and manage inquiries and wait lists.
• Maintain guest accounts and provide information on facilities and local activities.
• Ensure courteous, accurate information and timely communications.
• Support front/back office operations and assist other departments as needed.

Conocimientos

Front Desk experience

Customer service

Time management

Team player

Park knowledge

Switchboard basics

Base radio familiarity

Computer literacy

Reservation systems

Herramientas

Reservation system

Descripción del empleo

Do you love exploring, playing in the outdoors and making new friends while hanging around the campfire, by the lake or on the ski slopes? Well, we have that, and more! Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this place is for you. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently looking for our next great team member as a Front Desk Agent to join our Accommodations team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you!

Responsibilities include (but not limited to):

• Welcome, check-in, check-out, and assist guests.
• Handle incoming / outgoing calls on switchboard in a timely manner.
• Handle reservations: answer guest inquiries in person, by phone and email in a timely manner; take information for reservations or wait lists
• Maintain guest accounts.
• Provide correct information on the resort facilities, Alpine and Nordic skiing, campgrounds, boathouse, and surrounding areas, room rates, cancellation policy and packages.
• Interact in a friendly, courteous manner with guests and staff at all times.
• Check the message slot and communication folder daily when coming on shift.
• Relay messages for guests and for staff in a timely manner.
• Maintain communications with other workers within multiple departments
• Maintain security of building.
• Follow the Standard Operating Procedures in place
• Be familiar with all fire, safety, and emergency procedures.
• Record maintenance problems, incident reports and handover sheets for any incidents or problems that have come up that others should be aware of.
• Maintain cleanliness of front office, back office, and kitchen area.
• Support the accounting department with balancing cash floats.

Job Requirements/Qualifications:

• Minimum 6-months experience as a Front Desk Agent in the hotel industry.
• Strong customer service skills.
• Responsible and self-motivated individuals able to assess and prioritize necessary duties.
• Ability to work in a high-paced environment, both as an individual and team player.
• Knowledge of the park and surrounding area (or intent to learn).
• Knowledge of switchboard and base radio.
• Knowledge of computers in regard to emails, receiving and responding to inquiries in a quick and efficient manner
• Experience with reservation system is an asset.

This is a year-round position.

Benefits:

• Free Rent – Bi-weekly Utilities of $170 (Including water, hydro, waste & heat)
• Free Seasonal Activities Pass (Boathouse in Summer, Alpine & Nordic in Winter)
• Free Rentals & Lessons (Boathouse in Summer, Alpine & Nordic in Winter)
• Monthly onsite Medical & Wellness Services
• Regular Grocery Pick Up Service
• Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge