Growth SMB Account Manager | Remote West Coast

Block, Inc.; Vancouver; Remote; CAD 76,000 - 114,000; Full time

Job summary

Block, Inc. is hiring an SMB Account Manager - West Coast Remote to nurture merchant relationships and expand Square’s footprint. You will manage a multi-million GPV book, identify opportunities, and collaborate with Sales, Support and Product to optimize outcomes for diverse merchants.

The role requires 2–3 years in sales/account management, a strong pipeline mindset, and excellent communication. Remote work from Western Canada is supported with competitive pay and benefits.

Qualifications

• Minimum 2–3 years in Sales/Account Management or related field.
• Experience discovering and closing sales opportunities and building client relationships.
• Experience managing a pipeline to achieve revenue targets.

Responsibilities

• Grow and retain a multi-million GPV customer base.
• Understand customer needs to help achieve business goals through Square.
• Cross-sell and upsell products by identifying customer leads.
• Address concerns and issues effectively and strategically.
• Grow the managed accounts program and relations with customers.
• Collaborate with Sales, Support and Product to ensure a top-tier customer experience.

Skills

Sales/Account management

Pipeline management

Client relationships

Business operations & strategy

Organizational skills

Analytical skills

Written & verbal communication

Technology for SMBs

CRM (Salesforce)

Education

BA/BS or equivalent

Tools

Salesforce

CRM

Job description

Block, Inc. is hiring an SMB Account Manager - West Coast Remote to nurture merchant relationships and expand Square’s footprint. You will manage a multi-million GPV book, identify opportunities, and collaborate with Sales, Support and Product to optimize outcomes for diverse merchants.

The role requires 2–3 years in sales/account management, a strong pipeline mindset, and excellent communication. Remote work from Western Canada is supported with competitive pay and benefits.