SMB Account Manager

Block, Inc.; Vancouver; Remote; CAD 76,000 - 114,000; Full time

Job summary

Block, Inc. is hiring an SMB Account Manager - West Coast Remote to nurture merchant relationships and expand Square’s footprint. You will manage a multi-million GPV book, identify opportunities, and collaborate with Sales, Support and Product to optimize outcomes for diverse merchants.

The role requires 2–3 years in sales/account management, a strong pipeline mindset, and excellent communication. Remote work from Western Canada is supported with competitive pay and benefits.

Qualifications

• Minimum 2–3 years in Sales/Account Management or related field.
• Experience discovering and closing sales opportunities and building client relationships.
• Experience managing a pipeline to achieve revenue targets.

Responsibilities

• Grow and retain a multi-million GPV customer base.
• Understand customer needs to help achieve business goals through Square.
• Cross-sell and upsell products by identifying customer leads.
• Address concerns and issues effectively and strategically.
• Grow the managed accounts program and relations with customers.
• Collaborate with Sales, Support and Product to ensure a top-tier customer experience.

Skills

Sales/Account management

Pipeline management

Client relationships

Business operations & strategy

Organizational skills

Analytical skills

Written & verbal communication

Technology for SMBs

CRM (Salesforce)

Education

BA/BS or equivalent

Tools

Salesforce

CRM

Job description

Remote Vancouver, British Columbia, Canada Req ID: R0007161 Posted today

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education, business advice and introducing new features.

Our team is hiring one SMB Account Manager - West Coast Remote who are passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business.

You will:

• Be responsible for growing and retaining a multi-million dollar GPV customer base
• Understand customer needs to help achieve their business goals through Square
• Cross sell and upsell products and features by discovering customer leads
• Effectively and strategically address customer concerns and issues
• Help grow our managed accounts program
• Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
• Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs

You have:

• 2 - 3 years experience in Sales/Account Management or a related field, or equivalent experience in Ops or Food & Bev management
• Experience discovering and closing sales opportunities and building client relationships
• Experience successfully managing a pipeline to achieve revenue targets
• Strong interest in business operations and strategy
• Excellent organizational, analytical, written, and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium size businesses
• Experience with Salesforce, CRM ideally
• A BA/BS or relevant experience

You Are:

• Located in the Western Provinces of Canada

Block takes a market-based approach to pay, and pay may vary depending on your location. Canada locations are categorized into one of two zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A:

Zone B:

$75,712 — $113,568 CAD

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us here with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.Squaremakes commerce and financial services accessible to sellers.Cash Appis the easy way to spend, send, and store money.Afterpayis transforming the way customers manage their spending over time.TIDALis a music platform that empowers artists to thrive as entrepreneurs.Bitkeyis a simple self-custody wallet built for bitcoin.Protois a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.