Group Tour Operations Coordinator

Go2hr; Vancouver; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Conference participation

Flexible work arrangements

Job summary

Go2hr is seeking a Group Tour Operations Coordinator in Vancouver to oversee end-to-end group travel activities, from confirmation through completion. You will work with international operator clients and suppliers to ensure coordinated services, timely confirmations, and accurate itineraries.

The role also involves preparing quotations when time allows and supporting after-hours phone coverage. The ideal candidate has at least two years in tour operations, strong Excel/Word skills, and

Qualifications

• Minimum two years of experience in tour operations.
• Experience coordinating group bookings with hotels, transport and suppliers.
• Advanced proficiency in Excel and Word, with booking systems.
• Strong knowledge of North American geography and travel logistics.
• Excellent organizational skills and ability to manage multiple departures and deadlines.
• Fluent English with professional written and verbal communication.

Responsibilities

• Coordinate group operations from confirmation through departure and completion, ensuring all services are booked, reconfirmed and delivered as contracted.
• Manage group timelines, passenger numbers, rooming lists, special requests, dietary and accessibility requirements, supplier deadlines and final manifests.
• Prepare final itineraries, vouchers, operational briefs and other travel documents for clients, guides, drivers and suppliers.
• Serve as a point of contact for international tour operator clients and suppliers; handle changes, disruptions and urgent in-trip issues promptly and professionally, escalating when required.
• Monitor actual costs against quoted budgets, identify discrepancies and support invoice checking, reconciliation and post-tour reviews.
• Provide on rotation after hours phone support for groups during travel.

Skills

2+ years tour ops

Excel proficiency

Word proficiency

NA geography knowledge

Fluent English

Client-service skills

Independent under pressure

Tools

Booking systems

Job description

• Accessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: Yes

The Group Tour Operations Coordinator coordinates the booking, delivery and operational support of confirmed group travel programs. The role works closely with international tour operator clients and tourism suppliers to ensure that itineraries are commercially sound, services are confirmed, and groups are supported before and during travel. The Group Tour Operations Coordinator will occasionally prepare accurate and competitive group tour quotations.

Responsibilities & Qualifications

Group Operations & Delivery

• Coordinate group operations from confirmation through departure and completion, ensuring all services are booked, reconfirmed and delivered as contracted.
• Manage group timelines, passenger numbers, rooming lists, special requests, dietary and accessibility requirements, supplier deadlines and final manifests.
• Prepare final itineraries, vouchers, operational briefs and other travel documents for clients, guides, drivers and suppliers.
• Serve as a point of contact for international tour operator clients and suppliers; handle changes, disruptions and urgent in-trip issues promptly and professionally, escalating when required.
• Monitor actual costs against quoted budgets, identify discrepancies and support invoice checking, reconciliation and post-tour reviews.
• Provide on rotation after hours phone support for groups during travel.

Supplier Contracting & Reservations

• Negotiate, obtain and confirm rates, allocations, cancellation terms and payment conditions with hotels, transportation companies and other suppliers.

Group Tour Costing & Quotations

• When time allows, assist in the preparation of competitive, accurate quotations for group requests, including research, itinerary design, supplier selection, costing and written client proposals.

Skills required:

• Minimum two years of experience in tour operations, preferably including escorted or customised group travel or equivalent.
• Experience coordinating confirmed group bookings and working with hotels, coach operators, guides and other tourism suppliers or equivalent.
• Advanced proficiency in Excel and Word, with confidence using booking systems, spreadsheets and shared operational records.
• Strong knowledge of North American geography, travel logistics and tourism products, particularly Canada and Alaska.
• Excellent organisational skills, attention to detail and ability to manage multiple departures, deadlines and last-minute changes.
• Fluent English with clear, professional written and verbal communication and strong client-service skills.
• Ability to work independently under pressure, resolve operational problems and collaborate effectively with colleagues and suppliers.

Preferred:

• Fluency in another European language (e.g., German, Spanish, Italian or French).
• Experience with international tour operator markets and group series or escorted tours.

50000

Other Perks/Benefits

Potential for conference participation. Some flexible work arrangements.