Product Manager

Go2hr; Vancouver; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Participation in conferences, industry

Familiarization tours

Job summary

Journey’s Across Canada/Canadvac Travel Services in Vancouver seeks an experienced Product Manager to lead development and management of travel products for international operators and partners. You will coordinate with suppliers, sales, reservations and operations to keep offerings competitive, accurately priced and reliable.

The role focuses on creating Canada-wide experiences including accommodations, excursions, transportation and escorted tours, while expanding the product portfolio and

Qualifications

• Minimum 3–5 years of experience in tourism product development, supplier contracting, tour operations or destination management.
• Strong knowledge of Canadian tourism destinations, accommodations, attractions and transportation services.
• Experience negotiating supplier contracts and commercial terms.
• Understanding of tour operator pricing, net rates, markups and profitability.
• Excellent organizational, analytical and communication skills.
• Strong proficiency with Excel and other business software.

Responsibilities

• Research, identify and develop new travel products and experiences throughout Canada.
• Maintain and expand the company’s portfolio of accommodations, excursions, transportation services and touring products.
• Design and develop self-drive itineraries, independent travel packages, escorted tours and special-interest programs.
• Identify emerging travel trends, destinations and experiences relevant to international markets.
• Regularly review existing products for competitiveness, quality, profitability and market relevance.
• Develop distinctive products that differentiate Canadvac from competing receptive tour operators.
• Establish and maintain strong relationships with hotels, attractions and other suppliers.
• Negotiate competitive net rates, allocations, cancellation policies and payment terms.
• Manage annual supplier contracting and rate renewal processes.
• Identify and develop new supplier partnerships.
• Monitor supplier performance, service quality and reliability.
• Resolve contractual or product-related issues with Reservations and Operations teams.
• Establish competitive selling prices based on costs and margins.
• Review product profitability and adjust pricing as needed.
• Monitor competitor offerings and pricing.
• Identify opportunities to improve margins through negotiations and product design.
• Ensure accurate application of seasonal rates and offers.
• Oversee product information in reservation and product management systems.
• Ensure rates, availability, booking policies and descriptions are current.
• Coordinate annual loading of contracts and rates.
• Maintain consistent product classifications and documentation.
• Improve product management processes and data quality with internal teams.
• Support development and maintenance of product information for websites and APIs.
• Develop products for international tour operators and source markets.
• Assist with customized itineraries, proposals and new touring programs.
• Provide product training and knowledge to international operators.
• Support promotional materials and trade communications.
• Participate in supplier meetings and industry events.
• Gather feedback to identify product improvements and opportunities.
• Ensure products are practical, described accurately and deliverable.
• Collaborate with Reservations and Operations on supplier changes.
• Monitor customer and operator feedback on product quality.
• Identify and resolve recurring product or supplier issues.
• Ensure products meet safety, service and quality standards.
• Maintain awareness of seasonal operating conditions and accessibility.

Skills

Product development

Supplier contracting

Tour operations

Pricing & profitability

Data management

Excel proficiency

Project management

Tools

Reservation systems

Product databases

Supplier integrations

Job description

• Accessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: Yes

The Product Manager is responsible for the development, contracting, management and ongoing improvement of travel products and services offered by Journey’s Across Canada/Canadvac Travel Services to international tour operators and travel partners.

The role focuses on building a competitive, commercially successful portfolio of Canadian travel experiences, including accommodations, excursions, transportation, sightseeing tours, self-drive itineraries, escorted tours and customized travel packages.

Under direction of the Senior Product Manager, working closely with suppliers, sales, reservations and operations teams, the Product Manager ensures that the company product offering is competitive, accurately priced, operationally reliable and aligned with the needs of international travel markets.

Responsibilities & Qualifications

Product Development & Management

• Research, identify and develop new travel products and experiences throughout Canada.
• Maintain and expand the company’s portfolio of accommodations, excursions, transportation services and touring products.
• Design and develop self-drive itineraries, independent travel packages, escorted tours and special-interest programs.
• Identify emerging travel trends, destinations and experiences relevant to international markets.
• Regularly review existing products for competitiveness, quality, profitability and market relevance.
• Develop distinctive products that differentiate Canadvac from competing receptive tour operators.

Supplier Contracting & Relationships

• Establish and maintain strong relationships with hotels, attractions, activity operators, transportation companies and other tourism suppliers.
• Negotiate competitive net rates, allocations, cancellation policies, payment terms and other commercial conditions.
• Manage annual supplier contracting and rate renewal processes.
• Identify and develop new supplier partnerships.
• Monitor supplier performance, service quality and reliability.
• Resolve contractual or product-related issues in cooperation with reservations and operations teams.

Pricing & Profitability

• Establish competitive selling prices based on supplier costs, target margins and market conditions.
• Review product profitability and recommend pricing adjustments where appropriate.
• Monitor competitor offerings and pricing.
• Identify opportunities to improve margins through supplier negotiations, product design and purchasing efficiencies.
• Ensure accurate application of seasonal rates, occupancy pricing, supplements and special offers.

Product Data & Systems Management

• Oversee the accuracy and completeness of product information within the company’s reservation and product management systems.
• Ensure supplier rates, availability conditions, booking policies and product descriptions are accurate and current.
• Coordinate the annual loading and updating of supplier contracts and rates.
• Maintain consistent product classifications, service codes and documentation.
• Work with internal teams to improve product management processes, data quality and system efficiency.
• Support the development and maintenance of product information distributed through websites, booking platforms and API connections.

Sales & Market Support

• Develop products suited to international tour operators and specific source markets.
• Assist with the preparation of customized itineraries, proposals and new touring programs.
• Provide product training and destination knowledge to international tour operators.
• Support the development of promotional materials, product presentations and trade communications.
• Participate in supplier meetings, familiarization trips, industry events and trade shows as required.
• Gather feedback from clients and international partners to identify product improvements and opportunities.

Quality Assurance & Operational Coordination

• Ensure products are practical, accurately described and operationally deliverable.
• Work closely with reservations and operations teams to address supplier availability, service changes and operational challenges.
• Monitor customer and tour operator feedback regarding product quality.
• Identify and resolve recurring product or supplier issues.
• Ensure products meet appropriate safety, service and quality standards.
• Maintain awareness of seasonal operating conditions, regional accessibility and destination-specific considerations.

Skills required:

• Minimum 3–5 years of experience in tourism product development, supplier contracting, tour operations or destination management.
• Strong knowledge of Canadian tourism destinations, accommodations, attractions and transportation services.
• Experience negotiating supplier contracts and commercial terms.
• Understanding of tour operator pricing, net rates, markups and profitability.
• Excellent organizational, analytical and communication skills.
• Strong proficiency with Excel and other business software.
• Ability to manage large volumes of product information and multiple deadlines.
• Strong attention to detail and accuracy.

Preferred:

• Experience working for a receptive tour operator, destination management company or international tour operator.
• Familiarity with FIT travel, self-drive holidays, escorted tours and customized itineraries.
• Experience with travel reservation systems, product databases and supplier integrations.
• Established relationships within the Canadian tourism industry.
• Understanding of international travel distribution and B2B tourism markets.
• Additional language skills would be an asset.

55000

Other Perks/Benefits

Participation in conferences, industry events, and familiarization tours. Some flexile work arrangements.