Groups - Group Sales Coordinator ( 9-month contract)

Sunwing Vacations Group; Toronto; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid Work Opportunities

Great travel perks!

GoodlifeCorporate Discount

Comprehensive benefits package

RRSP Matching Program

Growth opportunities

Free Parking

Open concept, collaborative workspace

Fresh Café with subsidized snacks and…

Job summary

Sunwing Vacations Group seeks a Group Sales Coordinator in Toronto, ON to provide booking administration and support to Group Sales Representatives. You will handle group bookings, verify rates, and coordinate with GSRs for contracts and invoicing.

The role emphasizes professional communication with customers, timely updates, and collaboration across teams to ensure efficient service and customer satisfaction.

Qualifications

• 1+ year of administrative and customer service experience.
• Strong time management and multi-tasking abilities.
• Excellent organization and attention to detail.
• Effective communication over phone and email.
• Ability to work independently and in a team.
• Experience with reservation systems is a plus.
• Tico certification is required when the position is offered.

Responsibilities

• Process group booking requests and verify rates.
• Balance accounting on file and issue updates.
• Coordinate with Payload, Inventory or Costings as needed.
• Handover bookings to GSR for contracts and invoicing.
• Follow up on payments and outstanding balances.
• Handle modifications and group seating requests.
• Prepare final rooming lists and issue invoices for modifications.
• Attend trainings and stay current on procedures.

Skills

Administrative experience

Customer service

Time management

Communication skills

Multitasking

Microsoft Office

Reservation systems

Tools

Microsoft Office

Reservation systems

Job description

Under Sunwing Vacations, we are looking for a Group sales coordinator to join us in making vacation dreams come true. As the Group sales coordinator you will be responsible for providing booking administration support to the accounts and Group Sales Representatives as assigned. This includes making and modifying bookings and other skilled tasks to ensure group customers and travel agents are serviced quickly and efficiently. Professional, helpful, and friendly communications with customers is required, both written and by phone to nurture customer relationships and drive customer retention and referrals. The position reports to the Group sales supervisor and will be located in Toronto, ON.

What You’ll Do:

• Process group booking requests.
• Check quote against booking system and verify rates.
• Balance accounting on file
• Work with Payload, Inventory or Costings if specific inventory is required.
• Confirm booking number with Group Sales Representative (GSR). Handover to GSR for contract and initial invoice issuance.
• Identify group leader on the booking and obtain contact information.
• Follow up on payments and outstanding balances with the customer. Escalate collection challenges to the GSR.
• Process modifications requested by GSR or customer.
• Process group block seating and seat selection requests
• Process booking releases based on contracted policies.
• Prepare booking with final rooming list.
• Issue invoices for booking modifications to keep customer updated on bookings status and balances due.
• Issue E-Docs when necessary
• Validate and adjust insurance on file as necessary.
• Correct duplicate seat selection.
• Add complimentary Elite Plus seat assignment for wedding couples and group leaders.
• Follow up on pending names anddob’s.
• Add FIT transfers details.
• Other as required.
• Attend trainings as assigned by management and Group Sales Trainer.
• Maintain product knowledge and participate in ongoing training as scheduled.
• View Product Webinars
• Organize information provided for quick reference when required.
• Stay current on procedural changes and updates.
• Assisting with answering call queue as needed
• Monitoring email inboxes pertaining to Coordinator file administration.
• GSR vacation coverage
• Own and manage some spec groups end to end as assigned.
• Other tasks as assigned.

What You’ll Need:

• At least 1 year of administrative and customer service experience.
• Proficient time management skills with the ability to multi-task and prioritize.
• Strong organizations skills and attentive to detail
• Experienced and comfortable with customer interactions
• Effective language and communication skills including proper phone and email etiquette.
• Problem solving skills.
• Can work independently and contribute to a supportive team environment.
• Computer skills (Microsoft Office) and experience with reservation systems an asset
• Tico certification is required when the position is offered

What We Offer:

• Hybrid Work Opportunities
• Great travel perks!
• GoodlifeCorporate Discount
• Comprehensive benefits package
• RRSP Matching Program
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives