Group Travel Operations Coordinator

Jonview; Canada; Hybrid; CAD 43,000 - 45,000; Full time

Job summary

A travel and tourism company in Canada is seeking a Coordinator for Group Operations. This role involves managing group reservations, communicating with clients, and ensuring overall smooth operations. The ideal candidate will have relevant experience in travel, strong communication skills in English, and must be capable of managing stress effectively. Knowledge of additional languages and tourism products is a plus. The position offers a hybrid work model depending on the candidate's location.

Qualifications

• 2–3 years of experience in travel and tourism, preferably with a receptive tour operator.
• Knowledge of an additional language is an asset.
• Knowledge of Canada's tourism products and geography.

Responsibilities

• Manage group reservations, confirmations, and cancellations.
• Communicate with customers in Europe for file follow-up.
• Invoicing and management of deposits with suppliers.

Skills

Strong communication skills

Dynamism

Resourcefulness

Attention to detail

Education

Post-Secondary School Education or relevant experience

Tools

Word

Excel

CCRS or similar system

Job description

Base pay range

CA$43,000.00/yr - CA$45,000.00/yr

• Coordinator, Group Operations
• Permanent, Full-Time
• Remote work available if located outside of GTA and Montreal
• Hybrid work model if located in GTA or Montreal (1-day in the office)

WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.

WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.

WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.

Please ensure that all pre-screening questions are answered for your candidacy to be considered.

Description

The position consists of carrying out the various operations necessary to ensure the smooth running of our groups. Responsible for requesting reservations and confirming the various services for the groups. The candidate will be required to work one or two weekends during the summer to assist the tour guides on the road.

Responsibilities

• Activation of groups in the CCRS system (final revision of programs with quotations)
• Management of group reservations, confirmations, and cancellations (coaches, hotels, restaurants, and activities).
• Management of passenger lists (names, modifications, etc.).
• Management of deposits with different suppliers.
• Sending passenger lists to different suppliers.
• Communicate with our customers in Europe, by phone and email, to follow up on files when necessary.
• Take calls from guides during problems on the road and follow up on problem resolution.
• Invoicing of files.
• Reading customer reviews.
• Respond to customer disputes after their return home.

Position Requirements

• Strong communication skills, both oral and written (English)
• Post-Secondary School Education or relevant experience in the same position
• 2–3 years of experience in travel and tourism, particularly with a receptive tour operator
• Knowledge of an additional language (French, Spanish, Italian, German, Portuguese, or Japanese) is an asset
• Dynamism, autonomy, and team spirit
• Resourcefulness and good stress management
• Thoroughness and attention to detail
• Knowledge of Canada's tourism products and geography
• Knowledge of Word, Excel, and CCRS or other receptive system (an asset)

Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.

Only successful candidates will be contacted.

Seniority level

Associate

Employment type

Full-time

Job function

Administrative and Customer Service

Travel Arrangements