Great Hall & Catering Supervisor — Elevate Guest Experience

Panorama Resort; British Columbia; Hybrid; CAD 52,000 - 78,000; Full time

Job summary

Panorama Resort is seeking a hands-on Food and Beverage leader to oversee Front of House operations for the Great Hall and catering events. You will develop and lead a team to ensure exceptional guest experiences, maintain service standards, and manage daily operations and revenue goals.

The role requires strong communication, organization, and a commitment to quality. The position involves supervising events, training staff on POS usage, and coordinating with management to deliver outstanding

Qualifications

• Excellent customer service skills.
• Strong verbal, written, analytical, and interpersonal skills.
• Thoroughly familiar with Microsoft Word and Excel.
• Knowledge of Profitek POS system.
• Ability to prioritize, organize, and manage multiple projects and tasks simultaneously.

Responsibilities

• Responsible for FOH operations in the Great Hall and Catering Events.
• Nurture positive and professional communications between all employees.
• Maintain an open and honest two-way communication to any and all departments.
• Train all Greathall and Catering employees in POS system use, daily cash outs and all other FOH duties as required.
• Participate in required operational meetings as requested by the manager.
• Help the outlet manager in developing promotional programs that include food and beverage, guest services, interdepartmental and employee incentives.
• Completing daily reports.
• Completing in full, opening and closing procedures and responsibilities.
• Leading and assisting in ensuring all areas of the Great Hall and catering are permanently kept, clean, tidy, and presentable according to the requirements of Strata, Management and Senior Management.
• Reporting maintenance requirements and following up in completion.
• Assist in disciplinary action, termination procedures, scheduling, and training.

Skills

Customer service

Verbal communication

Written communication

Analytical skills

Interpersonal skills

Multitasking

People management

Attention to detail

POS system

Bartender experience

Server experience

Cashier experience

Serving It Right

Education

Secondary Education Diploma or Equivalent

Tools

Profitek POS

Microsoft Word

Microsoft Excel

Job description

Panorama Resort is seeking a hands-on Food and Beverage leader to oversee Front of House operations for the Great Hall and catering events. You will develop and lead a team to ensure exceptional guest experiences, maintain service standards, and manage daily operations and revenue goals.

The role requires strong communication, organization, and a commitment to quality. The position involves supervising events, training staff on POS usage, and coordinating with management to deliver outstanding