Graduate Admissions Clerk

Simon Fraser University; Burnaby; Hybrid; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Hybrid-work program

CUPE Local 3338 benefits

Increased pay after 4 months: 20% pay/

Job summary

Simon Fraser University in Burnaby, BC is seeking a Graduate Admission Assistant to manage complex clerical tasks for graduate admissions, ensuring accuracy in applications, fee assessments and policy compliance. You will serve as a resource for applicants, students, staff and faculty, escalating issues as needed, and provide guidance to graduate program assistants.

A strong attention to detail and experience with enterprise information systems are essential.

Qualifications

• High school graduation and one year of post-secondary education, plus 3 years of experience.
• Experience with enterprise information systems at an intermediate level.
• Ability to adapt to new software and assist internal and external stakeholders.
• Good knowledge of graduate institution regulations, programs, policies and procedures.
• Proficiency in Word, Excel and FileMaker at an intermediate level.
• Ability to perform arithmetic calculations with a high degree of accuracy.

Responsibilities

• Perform complex clerical functions for creating and maintaining accurate graduate admissions.
• Serve as an expert resource for inquiries from applicants, students, staff and faculty.
• Review and process forms, check procedures for accuracy, escalate when needed.
• Provide guidance to graduate program assistants and escalate exceptions to the Manager.

Skills

Enterprise systems

Software adaptation

Regulations knowledge

Office apps

Arithmetic accuracy

Education

High school + 1 year post-secondary

Tools

PeopleSoft

SIMS

FileMaker

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Faculty of Graduate Studies directs the administration of more than 140 graduate programs across all three campuses and eight faculties. Our office supports the vision and leadership of the university through the Dean and Vice-Provost's role as well as through oversight and guidance of graduate admissions, adherence and equitable compliance to graduate policies, and administrative direction and training for procedures and systems. We also collaboratively facilitate support for graduate students, faculty members and graduate programs with individual and systemic issues and foster graduate student engagement and professional development activities.

About the Role

Responsible for performing complex and specialized clerical functions related to creating and maintaining accurate graduate admissions. The Graduate Admission Assistant act as an expert and resource person for inquiries from applicants, students, staff and faculty on applications, admissions, fee assessment, deadlines, and related university policies and procedures. Consults with Manager Graduate Admissions on reporting, tracking and escalates inquiries as needed for further review. Reviews and processes a variety of forms and documents while checking for correct application of procedure and accuracy. The Assistant also provides guidance to graduate program assistants at the University on matters related to graduate admission and registration. Exceptions to policy the Assistant will escalates and converse with the Manager on how best to approach and track exceptions.

Qualifications

High School graduation and one year of post-secondary education, including training in word processing, database and spreadsheet applications. Minimum 3 years of experience. An equivalent combination of formal education, certificate/program of study ad experience is acceptable

• Ability to use enterprise level information systems (e.g., PeopleSoft, SIMS, or equivalent) at an intermediate level.
• Ability to adapt to new software applications and procedures, and assist internal and external stakeholders with their use.
• Good knowledge of graduate institution regulations, programs, policies and procedures.
• Ability to use standard office applications (e.g., Word, FileMaker, Excel) at an intermediate level.
• Ability to perform arithmetic calculations with a high degree of accuracy.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• An additional 14% pay in lieu of benefits
• After 4 consecutive months in the position, pay in lieu of benefits is increased to 20%
• Hybrid-work program for eligible positions

Additional Information

The assignment end date is December 31, 2026.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].