Program Assistant

Simon Fraser University; Burnaby; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid-work program

CUPE Local 3338 benefits

14% pay in lieu of benefits

20% pay in lieu of benefits after 4^th

Job summary

Simon Fraser University is seeking a Program Administrator to support the Back on Track (BOT) program on Burnaby campus. The role blends administrative tasks with a receptionist function, coordinating appointments, group sessions, and cross‑unit logistics to ensure smooth operations.

The candidate will handle materials, registrations and student records, while assisting with payroll and finance reconciliations for the CSS unit. Strong organization and communication are essential.

Qualifications

• High school graduation and one year of post‑secondary education including formal training in word processing, database, spreadsheet and web updating applications; bookkeeping/basic accounting principles.
• Ability to use word processing, database, spreadsheet, and calendar scheduling applications at an advanced level.
• Ability to work independently, prioritize work and complete a high volume of work within deadlines.

Responsibilities

• Coordinate scheduling and delivery of appointments and group sessions for the BOT program.
• Prepare and distribute materials, monitor registrations and attendance, and update student records.
• Provide payroll and finance reconciliations support to the CSS unit and respond to inquiries with basic BOT information.

Skills

Outlook

Excel

Salesforce

AdvisorLink

myInvolvement

Tableau

Independence

Prioritization

Detail‑oriented

Communication

Education

Post-secondary education

Tools

PeopleSoft

FAST

SIMS

Canvas

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Career and Student Success team supports undergraduate students across their academic journey, including a specialized focus on those experiencing academic difficulty. The team provides developmental, student‑centred programming that helps students in navigate transitions and difficulties and make informed decisions that align with their academic, personal, and career goals. Through transition events, one-to-one advising, and group programs, the team contributes to SFUs goals of student success, retention, equity, and access. Our culture is collaborative, compassionate, and professional, grounded in integrity, inclusion, and evidence‑based advising practices.

About the Role

The PA position provides essential administrative support to the Back on Track (BOT) program, SFU's main academic support and retention program. The position involves both an administrative component and a student-facing receptionist component. The PA coordinates the scheduling and delivery of appointments and group sessions which include working with other units on campus to arrange program logistics and space, preparing and distributing materials, monitoring and processing registrations and attendances, and updating student records. The PA provides administrative, clerical and secretarial support to the general CSS unit, such as payroll and finance reconciliations. The PA triages the arrival of students for appointments, facilitates the referral process, and responds to inquires with basic information about the BOT program.

Full Job Description

Qualifications

High school graduation and one year of post‑secondary education including formal training in word processing, database, spreadsheet and web updating applications; bookkeeping/basic accounting principles. 4 Years of related experience.

• Ability to use word processing, database, spreadsheet, and calendar scheduling applications (e.g., MS Outlook, Excel, Salesforce/AdvisorLink, myInvolvement, and Tableau) at an advanced level.
• Ability to use enterprise‑level information/accounting/student information systems (e.g., PeopleSoft/FAST/SIMS/Canvas) at an intermediate level.
• Ability to work independently, prioritize work and complete a high volume of work within deadlines.
• Excellent organizational and time management skills.
• Excellent attention to detail, proofreading, and editing skills.
• Excellent oral, written, and interpersonal communication skills.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work‑life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• An additional 14% pay in lieu of benefits
• After 4 consecutive months in the position, pay in lieu of benefits is increased to 20%
• Hybrid‑work program for eligible positions

Additional Information

The assignment end date is August 30, 2027.

Expected shifts are 8:30 am to 4:30 pm, Monday to Friday, in‑person at Burnaby Campus.

The job description is currently being reviewed and evaluated by Compensation. As a result, the duties and/or classification may be subject ot change.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].