Global Series Customer Liaison Pilot (CLP)

Pilot Assessments; Dorval; On-site; CAD 110,000 - 160,000; Full time

Job summary

Bombardier is seeking a senior operations liaison for the Global series to serve as the primary contact for operators on operational and pilot-related questions.

You will act as the Operational Focal, ensuring clear communication between customers and internal teams while defining and promoting Bombardier’s Operational Standards across publications and documentation.

Qualifications

• Primary point of contact for Global series operators on operational and pilot-related questions.
• Operational Focal for the Global series, ensuring seamless communication between customers and internal teams.
• Define, refine, and promote Bombardier Operational Standards and contribute to publications and documentation.
• Provide pilot support for internal operational flights, production flight tests, demonstrations, and customer missions.
• Offer direct operational expertise to engineering, technical services, flight operations, and customer support departments.
• Participate in operational evaluations, safety initiatives, customer-satisfaction projects, and Global Series Advisory Committee meetings.

Responsibilities

• Work with engineering, flight test, technical publications, and customer support to relay pilot input.
• Shape operational standards and best practices adopted by operators worldwide.
• Represent pilot perspectives in committees and cross-functional projects.

Skills

Global series operations

Pilot communication

Operational standards

Customer support

Training leadership

Flight operations

Education

Bachelor’s degree (preferred)

Job description

What you’ll do

• Serve as the primary point of contact for Global series operators on operational and pilot-related technical questions.
• Act as Bombardier’s Operational Focal for the Global series, ensuring seamless communication between customers and internal teams.
• Define, refine, and promote Bombardier Operational Standards and contribute to associated publications and documentation.
• Provide pilot support for internal operational flights, production flight tests, demonstrations, and customer missions.
• Offer direct operational expertise to engineering, technical services, flight operations, and customer support departments.
• Participate in operational evaluations, safety initiatives, customer-satisfaction projects, and Global Series Advisory Committee meetings.

What you bring

• Licensing: Current ATP from the FAA and ATPL from Transport Canada; valid Class 1 Medical.
• Total time: Minimum 2,500 hours multi-crew flight time.
• Type experience: Flight experience on Bombardier Global platform aircraft.
• Operational background: Corporate or airline pilot experience.
• International exposure: Experience in international operations and modern, high-technology cockpit environments (preferred).
• Instructional leadership: Service as Training Captain or Examiner (preferred).
• Education: Bachelor’s degree (preferred).
• Communication: Strong English communication skills; French is an asset.
• Travel-ready: Valid passport.

License codes recognized: ATP_RESTRICTED, ATPL_ICAO

Your impact

As the voice of Global series operators inside Bombardier, you’ll influence how our aircraft are flown, supported, and continually improved—elevating safety, consistency, and customer satisfaction across a truly international fleet.

Teaming with Bombardier

• Work shoulder-to-shoulder with engineering, flight test, technical publications, and customer support.
• Shape operational standards and best practices adopted by operators worldwide.
• Represent pilot perspectives in committees and cross-functional projects.