Global Disability Management Lead

OMERS; Toronto; On-site; CAD 86,000 - 130,000; Full time

Job summary

OMERS, a leading defined benefit pension plan in Canada, seeks a Lead, Global Disability Management Advisory to oversee the global disability benefits program, handle complex claims, and ensure compliant, timely processes across regions.

You will collaborate with HR, payroll, vendors, and leaders to optimize outcomes, return‑to‑work planning, and data‑driven improvements while safeguarding confidentiality and privacy.

Qualifications

• Bachelor’s degree or college diploma in human resources, health sciences, social sciences, or a related field is required.
• Minimum of five years of relevant experience in disability management, HR, occupational health, benefits, or a related field.
• In-depth knowledge of disability case management, workers’ compensation, medical accommodation, and HR programs.
• Strong business acumen and the ability to balance employee needs, risk, operations, and program objectives.
• Excellent interpersonal, relationship management, communication, and problem-solving skills.
• Ability to manage complex escalations and time-sensitive matters with sound judgment, discretion, and urgency.

Responsibilities

• Lead the global disability benefits program, including non-occupational and occupational claims, union and non-union claims, medical accommodations, return-to-work, and other programs.
• Manage day-to-day operations for disability claims globally, from submission to resolution.
• Collaborate with Employees, People Leaders, external vendors, Payroll, Health & Safety, HR Partners, and others to manage disability cases.
• Provide pay guidance and support resolution of pay issues related to disability management.
• Assess medical restrictions, review accommodations and return-to-work planning, balancing needs with operations.
• Monitor case progress and ensure documentation compliance while protecting sensitive medical information.
• Prepare required documentation and operational reporting; file claims with external vendors.
• Develop and update guidelines and resources in response to changes in legislation, vendors, programs, or business.
• Maintain confidentiality due to sensitive nature of role.
• Educate stakeholders on disability management and accommodation programs.
• Analyze vendor and program data to identify trends and improve governance.
• Manage disability dashboards with PA&I and translate data into insights.
• Coordinate US parental leave cases with internal and external partners.

Skills

Interpersonal skills

Relationship management

Communication

Problem solving

Time management

Education

Bachelor’s degree or college diploma in HR/health sciences/social sciences

Tools

Workday

Excel

Vendor reporting

Job description

OMERS, a leading defined benefit pension plan in Canada, seeks a Lead, Global Disability Management Advisory to oversee the global disability benefits program, handle complex claims, and ensure compliant, timely processes across regions.

You will collaborate with HR, payroll, vendors, and leaders to optimize outcomes, return‑to‑work planning, and data‑driven improvements while safeguarding confidentiality and privacy.