Manager, Life & Disability Claims & Mental Health

Medavie; Quebec; On-site; CAD 99,000 - 119,000; Full time

Benefits offered by this job

Health and dental coverage 100% paid

Wellness benefits

Fitness center discounts

Flexible work environment

Professional development

Job summary

Medavie is seeking a Manager, Life & Disability Management to lead STD and LTD disability claims operations in Canada. You will oversee high-performing teams, drive evidence-based practices, and ensure strong customer outcomes for plan sponsors and members.

The role requires a deep background in group insurance with disability management and mental health claims, plus 5+ years of leadership. A bilingual capability is preferred; English is essential for cross-border collaboration.

Qualifications

• Minimum of 10 years' experience in group insurance, with deep expertise in disability management and mental health claims (STD and LTD).
• Minimum of 5 years' progressive leadership experience, including direct leadership of professional teams.
• Demonstrated track record of coaching, developing, and performance-managing leaders and individual contributors, with a focus on building future leadership capability.
• Proven experience leading teams through change and evolving business priorities.
• Experience managing complex disability claims, including mental health and return-to-work programs, is considered an asset.
• Demonstrated business acumen and understanding of operational, financial, and risk drivers in group disability management.
• Strong customer orientation, balancing claimant experience, plan sponsor needs, and organizational outcomes.
• Proven strategic mindset with the ability to translate organizational goals into operational plans and results.
• Strong execution capability, ensuring initiatives are effectively implemented and sustained.
• Experience facilitating change and leading teams through evolving priorities and complexity.
• Engaging communicator with the ability to influence, build trust, and strengthen partnerships.
• Demonstrated ability to coach and develop others, building team capability, confidence, and succession readiness.
• High integrity, accountability, and adaptability in a complex disability claims environment.
• Bilingualism in French and English is preferred. English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

Responsibilities

• Oversees the provision and application of programs related to STD & LTD claims, including mental health and complex disability management.
• Maintains quality, cost, duration, and risk balance with a customer-focused approach.
• Ensures accountability for results through disciplined execution and timely decision-making.
• Provides leadership for specialized disability management practices to improve recovery and return-to-work outcomes.
• Demonstrates strategic mindset by identifying trends and opportunities to improve outcomes across disability segments.
• Leads initiatives to reduce claim duration and escalation exposure using data-driven decisions.
• Guides teams through new practices, models of care, and process improvements while maintaining engagement.
• Delivers operational reporting and insights to plan sponsors and internal partners.

Skills

Disability management

Mental health claims

Leadership

Stakeholder engagement

Strategic planning

Change management

Bilingual French/English

Education

Bachelor's degree in a relevant program

Job description

Medavie is seeking a Manager, Life & Disability Management to lead STD and LTD disability claims operations in Canada. You will oversee high-performing teams, drive evidence-based practices, and ensure strong customer outcomes for plan sponsors and members.

The role requires a deep background in group insurance with disability management and mental health claims, plus 5+ years of leadership. A bilingual capability is preferred; English is essential for cross-border collaboration.