Disability Case Analyst/Case Manager

Skillhub Solutions Inc.; Canada; Remote; CAD 52,000 - 87,000; Full time

Job summary

Manulife is hiring a remote Disability Case Analyst/Case Manager to support plan members across Canada, handling disabilities from illness and injury to recovery. The role may focus on Absence Management, Short-Term or Long-Term Disability claims.

The team manages a dedicated caseload with SLAs, assesses claims on multiple factors, and develops return-to-work strategies with collaboration from members, employers, and providers.

Qualifications

• A college or university degree in a healthcare program or equivalent work experience is an asset.
• Knowledge of disability management, group benefits, or a health-related field is an asset.
• Strong decision-making, organizational, and prioritization skills are required.
• Bilingual English and French is an asset; in Quebec it is required to support clients in other provinces.

Responsibilities

• Manage a dedicated caseload while meeting service-level agreements and turnaround targets.
• Assess claims based on contractual, medical, and vocational factors.
• Develop return-to-work or job-resolution strategies in collaboration with plan members, employers, treatment providers, and internal partners.
• Respond to calls and emails, and write letters explaining benefit-related information and claim decisions.
• Communicate claim decisions with compassion and sound analytical reasoning.

Skills

Decision-making

Organizational skills

Prioritization

Education

College or university degree in a healthcare program or equivalent work experience

Job description

Remote - Canada Full-time CA$51,975 - CA$86,625 / year

Manulife is hiring a remote Disability Case Analyst/Case Manager to support plan members across Canada through illness, injury, and recovery. The role may support Absence Management Consultative Services, Short-Term Disability, or Long-Term Disability claims.

Responsibilities

• Manage a dedicated caseload while meeting service-level agreements and turnaround targets.
• Assess claims based on contractual, medical, and vocational factors.
• Develop return-to-work or job-resolution strategies in collaboration with plan members, employers, treatment providers, and internal partners.
• Respond to calls and emails, and write letters explaining benefit-related information and claim decisions.
• Communicate claim decisions with compassion and sound analytical reasoning.

Qualifications

• A college or university degree in a healthcare program or equivalent work experience is an asset.
• Knowledge of disability management, group benefits, or a health-related field is an asset.
• Strong decision-making, organizational, and prioritization skills are required.
• Bilingual English and French is an asset. It is required for successful candidates in Quebec to support clients in other provinces.

Compensation

Annual salary range: $51,975–$86,625 CAD. Actual salary depends on location and job-related factors. Eligible employees may also participate in incentive programs and receive benefits.

This posting supports ongoing hiring for existing and/or future vacancies.