Desktop Support Engineer

Tata Consultancy Services; Montreal (administrative region); On-site; CAD 60,000 - 80,000; Full time

Job summary

Tata Consultancy Services in Montreal is seeking an IT support specialist with strong English and French fluency. The role covers desktop administration, imaging, SCCM, OSD/MDT, software distribution and inventory management.

Candidates should have experience with ServiceNow ITSM, MS Office, remote support, mobility, antivirus and vulnerability management, plus global device management across iOS, Windows and Android platforms.

Qualifications

• Proficiency in English and French is required.
• Desktop administration experience.
• Field Services support experience.
• Imaging procedures knowledge.
• Windows 10 and 11 administration.
• Experience with SCCM components, OSD/MDT, software distribution and inventories.
• Experience with ServiceNow ITSM and MS Office.
• Experience in remote support, mobility, antivirus and engineering services.
• Experience in vulnerability management.
• Experience managing iOS, Windows and Android devices in a global environment.
• Keen attention to detail, action-oriented and results-driven.
• Excellent interpersonal and written communication skills.
• Able to prioritize and execute tasks in a fast-paced environment.

Skills

English & French

Communication

Prioritization

Analytical thinking

Problem-solving

Self-motivation

Flexibility

Tools

SCCM

OSD/MDT

Software Distribution

Hardware Inventories

ServiceNow ITSM

MS Office

Imaging

Remote Support

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Job Description :-

Must Have Technical/Functional Skills

• Proficiency in English & French
• Desktop administration
• Filed Services support
• Imaging
• Windows 10 & 11 Administration
• Expertise with System Center Configuration Manager (SCCM) components, Operating System Deployment (OSD/MDT), Software Distribution & Hardware/Software Inventories
• Experience working with Service Now ITSM tool, MS Office
• Experience in Remote Support, Mobility, Antivirus, Engineering Services
• Experience in Vulnerability management
• Experience with managing iOS, Windows & Android devices in a Global environment
• Passionate, Self-motivated and driven, with keen attention to detail, action-and-results oriented.
• Excellent interpersonal, verbal and written communication skills as well as strong logical, analytical, problem-solving and reporting skills
• Able to prioritize and execute tasks in a fast-paced environment

Generic Managerial Skills, If any

• Excellent interpersonal, verbal and written communication skills
• Strong logical, analytical, problem-solving skills
• Able to prioritize and execute tasks in a fast-paced environment
• Flexible working in 24/7 environment
• Should have Experience in IT Service organization
• Working exp using Incident management tools like ServiceNow
• ITIL Knowledge