Global Cargo Support Specialist

ZIM Integrated Shipping Services Ltd.; Montreal (administrative region); Hybrid; CAD 38,000 - 52,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. in Montreal seeks a Customer Service Representative to handle calls and written inquiries with a positive, can-do attitude.

You will assist customers with cargo questions, track and trace movements, invoicing, and scheduling, ensuring timely reception or shipping of freight from global origins. Responsibilities include managing incoming calls, providing accurate information, and logging notes or updates in the ZRM system, while coordinating with colleagues

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to handle calls and emails with accuracy and courtesy.
• Proficiency in Microsoft Office and basic CRM usage.

Responsibilities

• Effectively manage incoming calls and provide excellent customer service with accurate information.
• Respond to queries via email and update customer profiles in the CRM/ZRM system.

Skills

Customer service

Phone support

Email handling

Microsoft Office

Time zone coordination

Education

High School Diploma / GED

Tools

CRM system

Job description

ZIM Integrated Shipping Services Ltd. in Montreal seeks a Customer Service Representative to handle calls and written inquiries with a positive, can-do attitude.

You will assist customers with cargo questions, track and trace movements, invoicing, and scheduling, ensuring timely reception or shipping of freight from global origins. Responsibilities include managing incoming calls, providing accurate information, and logging notes or updates in the ZRM system, while coordinating with colleagues