Customer Service Coordinator - Import/ Export

CMA CGM; Montreal (administrative region); On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

20 days PTO

Tuition reimbursement

Professional development

RRSP company match

Fully paid benefits

Job summary

CMA CGM Montreal is seeking a Customer Service Coordinator to support export and import shipments with a customer-centric approach in a fast-paced setting.

Responsibilities include handling inquiries, SLA-compliant responses, documentation like bills of lading, and proactive status updates, while collaborating with internal teams and promoting digital tools.

Qualifications

• University degree and transportation certificate an asset.
• Proven experience in customer service in shipping/logistics/transportation (1 year preferred).
• Bilingual: English and French; additional languages a plus.
• Strong communication, problem-solving and multitasking abilities.

Responsibilities

• Address customer inquiries, provide information, and resolve issues efficiently.
• Ensure all customer queries are responded to within SLA and quality.
• Assist customers with documentation, including bills of lading and shipping instructions.
• Provide proactive shipment status updates to customers.
• Coordinate with internal teams for resolution and follow-ups.
• Promote digital platforms and educate customers on digital tools.
• Identify opportunities for upselling basic value-added services (VAS).
• Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM).

Skills

Customer service

Bilingual English-French

Problem solving

Education

University degree

Transportation certificate

Tools

Salesforce

Job description

CMA CGM Montreal is recruiting for a Customer Service Coordinator to join our Team - driven, problem solving, Customer Centric candidates who thrive in a fast-paced environment are welcome!

CANDIDATES MUST BE LEGALLY AUTHORIZED TO WORK IN CANADA: valid work permit, permanent resident or citizen.

POSITION SUMMARY

The Customer Service Coordinator plays a key role in delivering outstanding customer service by providing support and guidance on export and import shipments. This position focuses on addressing the specific needs and expectations of customers while adhering to established policies and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Address customer inquiries, provide information, and resolve issues efficiently.
• Ensure all customer queries (via all channels) are responded to within agreed SLA & quality.
• Assist customers with documentation, including bills of lading and shipping instructions.
• Provide proactive shipment status updates to customers.
• Coordinate with internal teams for resolution and follow-ups.
• Promote digital platforms and educate customers on digital tools.
• Identify opportunities for upselling basic value-added services (VAS).
• Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.).

QUALIFICATIONS

• Education: University degree and transportation certificate an asset.
• Experience: Proven experience in a customer service role, preferably at least one year within the shipping, logistics, or transportation industry.
• Other:
  • Bilingual is a must - Fluent in written and spoken English and French; additional language skills are a plus.
  • Excellent verbal and written communication skills, with the ability to effectively communicate complex information in a clear and concise manner.
  • Strong problem-solving and decision-making abilities, with a customer-focused mindset.
  • Ability to multitask and prioritize tasks in a demanding environment, while maintaining an elevated level of accuracy and diligence.
  • Proficiency in using Salesforce software and other relevant tools, an asset.
  • Exceptional people skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
  • Flexibility to adapt to changing priorities and work collaboratively in a team environment.
  • Strong organizational and time management skills, with the ability to meet deadlines and manage multiple customer requests simultaneously.

We thank all candidates for their interest in applying for this position and working at CMA CGM, please note, only those selected for an interview will be contacted.

We are an equal opportunity employer!

Some of the great advantages we offer:

• A culture based on respect and focus on Better Ways for the employees
• 20 days of paid time off
• Tuition reimbursement
• Professional development opportunities
• RRSP plan - Max contribution of 12% and the company matches at 50%
• A competitive benefits plan - fully paid by the company. This includes:
  • Extended Health (for employee, spouse & children)
  • Dental (for employee, spouse & children)
  • Long Term Disability
  • AD&D
  • Critical Illness (for employee, spouse & children)
  • Life Insurance
  • Employee & Family assistance program
  • Health and Wellness site and Program