Customer Service Representative

Fuze Logistics Services Inc; Mississauga; On-site; CAD 42,000 - 52,000; Full time

Job summary

A logistics company in Mississauga is seeking an entry-level Customer Service Representative to provide timely information on service capabilities and manage customer interactions related to shipments. The ideal candidate will have experience in transport customer service, excellent organizational and communication skills, and be proficient in Microsoft Office. This is a full-time position offering an opportunity to work in a dynamic environment.

Qualifications

• 1 year of transport customer service experience required.
• Strong attention to detail and good geographical knowledge.
• Energetic, enthusiastic, and positive attitude needed.
• Experienced with Microsoft Office Suite.

Responsibilities

• Provide information to customers on service capabilities.
• Enter order information into the computer system accurately.
• Resolve service issues as they arise.
• Schedule deliveries to meet customer requirements.
• Communicate shipment status and anticipated service issues.

Skills

Organizational skills

Interpersonal communication

Computer skills

Attention to detail

Problem-solving skills

Problem solving

Tools

Microsoft Office Suite

Job description

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting‑edge technologies and decades of industry expertise to facilitate the transport of freight globally.

We are seeking a Customer Service Representative to join our team in Mexico!

The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status.

Job Responsibilities and Duties:

• Provides information to customers on service capabilities and capacity availability.
• Enters order information directly into computer system, accurately and on a timely basis.
• Resolves service issues.
• Schedules appointment times as required meeting designated delivery windows set by the customer.
• Communicates with customers (shippers, consignees and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick‑up and delivery times and alternative solutions where possible.
• Performs other duties as requested.

Abilities and Skills:

• Excellent organizational, interpersonal communication and computer skills.
• Detail‑oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for co‑workers and customers.

Qualifications:

• 1 year of transport customer service.
• Strong attention to detail, and very good local geographical knowledge.
• Bring energy, enthusiasm and a positive attitude to the job.
• Experienced with Microsoft Office Suite.

Fuze Logistics Services Inc. is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Customer Service
• Transportation, Logistics, Supply Chain and Storage

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