STAGE - Sales Support Coordinator

CMA CGM; Montreal (administrative region); On-site; CAD 23,000 - 32,000; Full time

Job summary

CMA CGM Canada is recruiting a 6-month intern to join the Montreal Sales Support team. The role offers 40 hours per week and is ideal for new graduates who are quick to learn and customer centric. All candidates must be legally authorized to work in Canada.

The position focuses on pricing proposals, supporting the sales team, and using CMA CGM's digital tools to streamline quotations and invoicing. Fluency in French and English is required, with strong communication skills and attention to

Qualifications

• Formal education in logistics or business is preferred.
• Strong communication and interpersonal skills are essential.
• Detail oriented with ability to multitask and prioritize.
• Bilingual in French and English.

Responsibilities

• Prepare and provide pricing proposals to customers managed by Outside/Specialised Sales.
• Engage with customers and pricing teams to ensure clear communication and follow up.
• Provide support on commercial matters and coordinate information for invoicing.
• Follow up on quotations and support customers using MyPrices.
• Maintain quotes and assist with CRM updates and data accuracy.
• Promote CMA CGM Group Services including CMA CGM+ and other non-maritime products.
• Collaborate with sales, trade, and pricing teams to resolve issues and identify opportunities.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Bilingual French English

Multi-tasking

Education

College degree or equivalent (Transportation courses/schooling an asset)

Tools

Microsoft Windows

Job description

CMA CGM Canada is recruiting for 6-month intern/stage to join the Montreal Sales Support team working 40 hours/ week. A great opportunity for new graduates who are quick to learn, interested in logistics and who are customer centric to join our dynamic team.

**ALL CANDIDATEDS MUST BE LEGALLY AUTHORISED TO WORK IN CANADA: valid Work permit, permanent resident or citizenship.*

POSITION SUMMARY

• Prepare and provide pricing proposals to customers managed by the Outside/Specialised Sales.Engage with customers and pricing teams to ensure clear communication and follow up as needed. Provide support on commercial matters to the sales department and coordinate sales-related information to facilitate smooth operations and invoicing.

ESSENTIAL RESPONSIBILITIES

• Follow up on quotations sent, expiring, not booked, or lost, and take appropriate action
• Support & guide Customers to effectively use of MyPrices, CMA CGM’s digital tool for quotations.
• Maintain quotes and business support to the Customer portfolios mapped to the Outside/Specalized Sales and to new customers via the Sales mailbox along with incoming calls
• Make proactive telephone sales calls to follow up with customers on quotations sent to Customers without bookings, including CMA CGM Liner and CMA CGM + services.
• Update CRM with all required information and relevant details with follow-up feedback for Customers.
• Coordinate closely with Trade / Pricers to ensure consistent business support to Customers as required commercially.
• Promote CMA CGM Group Services including Non-Maritime Products (CMA CGM + or VAS, Intermodal, E-commerce, CEVA, etc..)
• Contribute to dispute resolution and liaise with Pricers & Customer Care on freight and DDSM claims
• Propose volume potential & new opportunities to the Outside Sales & Specialised Sales team as and when we receive interesting leads or new Customers that need to be prospected.
• Collect market information on the competition’s activities regarding rates, new & existing services, and submit to your respective, Pricer / Trade Manager / Reporting Manager on a consistent basis.
• Promote improved partnerships and best practices when closing deals with customers: Long term agreements / Mutual commitments / Match back programs / Value added services.
• \Work closely with customers, internal departments and overseas as partners in resolving issues and creating strong relationships.

QUALIFICATIONS

• Education:College degree or equivalent (Transportation courses/schooling an asset)
• Other:
  • Excellent Communication and interpersonal skills
  • Attention to detail, well versed in ALL Microsoft Windows based programs
  • Strong team player with ability to work independently
  • Ability to multi task time and prioritize time sensitive issues
  • Bilingual, French and English

**ALL CANDIDATEDS MUST BE LEGALLY AUTHORISED TO WORK IN CANADA: valid Work permit, permanent resident or citizenship.*

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.