Admissions Specialist

CPA Ontario; Toronto; Hybrid; CAD 66,000 - 83,000; Full time

Benefits offered by this job

Hybrid work model

Home office stipend

Job summary

CPA Ontario in Toronto seeks an Admissions Specialist to manage complex international admissions files within the Registrar’s Office. You’ll be the primary contact for escalations, ensure SLA adherence, and support system testing and reporting.

You’ll collaborate with applicants, internal teams and external stakeholders, support the Admissions Manager on special projects, and help drive process improvements in a fast-paced regulatory environment.

Qualifications

• Post-secondary graduate with a degree or diploma and at least 3 years in a complex regulatory, membership, or customer-focused environment.
• Strong administrator with excellent organizational and multitasking abilities, able to meet tight deadlines.
• Experience with CRM systems like Salesforce; Power BI considered an asset.

Responsibilities

• Drive review of complex international admissions applications with careful attention to detail.
• Serve as go-to expert for escalations while ensuring compliance with SLA requirements.
• Test and validate Salesforce enhancements, own test cases and approve new functionality.
• Support regulatory updates and represent CPA Ontario at stakeholder events.
• Assist Registrar on membership status appeals and prepare appeal documents.
• Lead projects supporting organizational initiatives and process improvements.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Interpersonal skills

Education

Post-secondary degree or diploma

Tools

Salesforce

Power BI

Microsoft Word

Excel

PowerPoint

Teams

Job description

Help qualified professionals from around the world join the CPA profession in Ontario.

CPA Ontario is not like other organizations

We operate at a rare intersection, both regulator and membership body, responsible for upholding the integrity of the CPA designation while supporting more than 105,000 members and 19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust possible.

Careers built here tend to look different because the work itself is different. You are not simply contributing to an organization. You are helping shape a profession that touches nearly every sector of the economy at a moment when expectations, technology, and the nature of work are all being rewritten.

About This Opportunity:

CPA Ontario is currently in search of an Admissions Specialistto support complex and escalated international admissions files within the Registrar’s Office. In this role, you’ll serve as the primary contact for advanced inquiries and appeals, ensure service-level adherence, prepare external reports, support system testing and enhancements, and contribute to provincial and national committee work. You’ll partner closely with applicants, internal teams, and external stakeholders while supporting the Admissions Manager on ad-hoc special projects. This position is ideal for someone who thrives in a fast-paced environment, manages multiple priorities with accuracy, and upholds CPA Ontario’s regulations and standards.

What You’ll Be Doing:

• Driving the review of complex international admissions applications, applying your keen eye for detail and discretion to ensure fair, accurate, and high‑quality decisions.
• Acting as the go‑to expert for escalations while ensuring compliance with provincial SLA requirements.
• Championing continuous improvement by testing and validating Salesforce enhancements, owning test cases, approving new functionality, and helping shape a smoother, more efficient admissions experience.
• Playing a key role across the Admissions team by supporting legal matters, contributing to proposed regulatory updates for executive review, and representing CPA Ontario at stakeholder webinars and events.
• Providing support to the Registrar on membership status appeals and taking the lead on preparing appeal response documentation.
• Contributing to and leading projects and activities supporting organizational initiatives and ensuring ongoing process improvement.

To Be Successful You Need:

• A post-secondary graduate with a degree or diploma and a minimum of 3 years of professional work experience in a complex, rules and standards driven regulatory, membership or customer-oriented environment.
• A dynamic and well-rounded administrator with excellent organizational and multi-tasking skills, able to work well under pressure, while meeting time-sensitive and competing deadlines.
• Experienced with CRM systems such as Salesforce and comfortable learning new tools; experience with Power BI considered an asset.
• Digitally fluent in Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and Adobe Acrobat. Committed to ongoing training and a desire to learn new technology and continually expand upon knowledge and expertise.
• A personable relationship builder and communicator with excellent customer service skills.
• A strong communicator (verbally and written) with excellent interpersonal, presentation, relationship building, customer service and negotiating skills.

Salary Range

• The starting annual salary range for this position is between $66,300 - $82,900 per annum, based on your qualifications, experience, and internal parity. Exceptions may be considered with further review.

Why Join CPA Ontario?

• We support your well-being through industry-leading benefits, mental health resources, savings programs, and a sustainable approach to how work gets done.
• We are committed to inclusion as a core part of how we operate, not as an afterthought.
• We have a hybrid working environment, with three days a week on-site, complemented by 2 days of work‑from‑home time. We are intentional about that: the work we do benefits from being together. We want those days you work from home to be comfortable and offer a one‑time bonus towards a home office when you start.
• We invest in your growth through learning and professional development opportunities, stretch projects, secondments, and genuine paths for career progression.
• We move quickly. The pace reflects the profession we serve; it can be demanding, but the work matters, and the team around you is invested in the same outcomes you have.

We appreciate your interest in CPA Ontario and this position

At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, fair and run by humans. All suitable applications are reviewed by someone on our Recruitment team, and if your qualifications and experience meet the requirements of this role, we’ll be in touch.

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email [e-mail] with “Accommodation Required” in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.