Gestionnaire principal(e) de l’engagement client

Siemens Mobility; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Siemens Software is seeking a senior Services leader in Canada to define the account strategy and drive revenue growth across the Services delivery portfolio.

You will collaborate with Sales, Delivery teams and customer stakeholders to create financially quantified proposals, manage scope, risks and changes, and mentor engagement teams across country boundaries.

Qualifications

• Leadership experience in selling or delivering Enterprise PLM/ERP/MES projects (or equivalent).
• Willingness to travel up to 30%.
• Canada citizenship, permanent residence, or valid work status in Canada.
• BS degree in Mechanical/Manufacturing Engineering, Computer Science, Technology, or MBA.

Responsibilities

• Sell consulting and learning (training) services to create a healthy backlog.
• Coordinates and monitors all technical projects for a major customer.
• Engagement program office with multiple, large, complex projects.
• Liaise between the company and client to ensure targets and requirements are met.
• Ensure projects are completed on schedule and within budget.
• Mentor and coach for Technical Project Management.

Skills

Leadership experience

Strategic planning

Negotiation

Budgeting

Stakeholder management

Education

BS in Mechanical/Manufacturing Eng, CS, Tech or MBA

Job description

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Position Overview

As part of the Services team, lead the definition of the Services account strategy, facilitate and support the successful generation of revenue against financial goals derived through the Services delivery business across account portfolio. Build business relationships with the Siemens account team, Siemens delivery teams and Cust omer stakeholders aligned to Siemens Industry Software ’ (DISW) Country and Zone objectives .

Contribute and support business planning to accomplish goals of Services . Develop financially quantified Services proposals with moderate complexity for Customers and align with their business needs.

Expand and grow Servic es revenue in alignment with Siemens DISW Country level objectives . Provides direction in Services coverage and capacity resource planning and alignment with the Services delivery teams and Customers, where medium sized teams are needed.

Works under self-management on Services opportunities of medium to high complexity scope . Provides guidance and mentoring across Country boundaries to Engagement and Solution Architects.

Engagement Definition

• Contribute to the value planning activities with the Sales Account Manager, Portfolio Development and Pre-Sales Business Development team
• Use commercial and business acumen to lead the robust review and handover of the desired solution ensuring that the defined project scope can be delivered within time, budget and quality goals
• Identify and engage with other Siemens team members as needed to support opportunity growth
• Determine and obtain concurrence for the customer specific Service engagement model and translate into the Statement of Work, adhering to global standards and legal requirements
• Regularly communicate with various levels of the Siemens and customer teams including executive level messages
• Develop the project scope definition using the Services Delivery Framework and tools
• Thoroughly define the project estimate using the Services Delivery Framework based estimating process
• Identify and convey the initial project risks including their assumptions, mitigations, and dependencies for projects of moderate complexity
• M aximize the resource options and costing model for the project/program ( e.g. G lobal Delivery Network (GDN) , Partners, Contractors) in order to achieve efficiency for the customer and commercial viability for Siemens
• Prepare and review the detailed Statement of Work documentation and obtain Siemens’ and the customers’ acceptance
• Recognize the need for engagement with the Siemens legal, commercial and leadership teams to resolve customer engagement terms
• Lead the Services negotiation activities with the customer and clearly establish the conditions for project change

Responsibilities

• Sell consulting and learning (training) services to create a healthy backlog
• Coordinates and monitors all technical projects for a major customer
• E ngagement or program office with mu ltiple, large, complex projects
• Serves as liaison between the company and client in order to ensure all tar gets and requirements are met
• Ensures that projects are completed on schedule and within budget
• Works on highly complex projects with multiple proj ects occurring simultaneously
• Responsible for long-term, significant new business with their customer
• Mentor and coach for Technical Project Management

Required Knowledge/Skills, Education, and Experience

Skills & Knowledge:

Participates with other senior leaders to establish strategic plans and objectives . Makes decisions i n administrative or operational matters and ensures operations' effective achievement of o bjectives . Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participates in the development of methods, techniques and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet corporate requirements. Regularly interacts with executives and/or major customers. Interactions f requently involve special skills , such as negotiating with customers or management or a ttempting to influence senior level leaders regarding matters of significance to the organization.

• Previous leadership experience in either selling or executing large and complex Enterprise PLM, ERP or MES projects .

• Willingness and ability to travel up to 3 0 %. (Travel extent depends on the project/program location)

• Canada citizen, Permanent Resident or work status in Canada required .

Education & Work Status :

BS degree in Mechanical and/or Manufacturing Engineering, Computer Science, Technology , or MBA .

Qualified Applicants must be legally authorized for employment in Canada . Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in Canada .

Preferred Knowledge/Skills, Education, and Experience

Bilingual (French and English) preferred

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

#LI-PLM

#LI-HYBRID

#SWSaaS

Siemens is committed to creating a diverseenvironment and is proud to be an equal opportunity employer. Upon request,Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.All qualified applicants will receive consideration for employment.