Coordonnateur national des services

Siemens Mobility; Quebec; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work hours

Telecommuting

Digital workspaces

Profit sharing

Vacation buy/sell

Employee discounts

Job summary

Siemens Canada is seeking a Service Coordinator to manage field service dispatch, scheduling, and customer communication. You will support billing, forecasting, and service reporting while coordinating across Service Managers, Supervisors, Sales, and Project teams to ensure timely, high-quality service delivery.

Ideal candidates will be bilingual (French/English), with 5+ years in service coordination, strong organizational skills, and proficiency in MS Office and scheduling tools.

Qualifications

• Must be bilingual in French and English across Canada.
• Post-secondary degree in operations/project management or related field.
• Minimum 5+ years in service coordination or related roles.
• Strong interpersonal and communication skills.
• Customer-focused mindset with problem-solving abilities.
• Proficient with MS Office including Excel, Word, Outlook, Teams.
• Experience with scheduling tools and coordinating field resources.
• Familiarity with Power Distribution systems (600V–40,000V) is an asset.

Responsibilities

• Coordinate service requests, schedule preventive maintenance, and dispatch field technicians.
• Monitor schedules and communicate changes to customers and stakeholders.
• Track service activities from initiation to completion and ensure timely execution.
• Lead rollout of new service platform tool as the project lead.
• Assist with billing coordination, forecasting, and service reporting.
• Collaborate with Service Managers, Supervisors, Sales, and Field Service teams to ensure seamless delivery.
• Ensure compliance with Siemens quality, safety, and procedures.

Skills

Bilingual (French & English)

Organizational skills

Interpersonal communication

Problem solving

Scheduling tools

Field service coordination

Power Distribution familiarity

Customer-focused mindset

Microsoft Office Suite

Education

Post-secondary in Operations/Project Management or related field

Tools

Microsoft Office Suite

Job description

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2026 and Canada’s Top Employers for Young People 2026.

What will you do?

• Coordinate service requests, schedule preventive maintenance visits, emergency service calls, and field service activities.
• Schedule and dispatch field service technicians based on customer requirements, technical expertise, availability, and geographic considerations with coordination with regional service supervisors.
• Monitor service schedules and proactively communicate changes or delays to customers and internal stakeholders (such as business unit project managers, sales and operations).
• Track service activities from initiation through completion to ensure timely execution and continuous monitoring and updating of schedules and timelines with internal and external stakeholders.
• Oversee complex customer work plans and warranty scheduling activities to ensure timely and successful execution.
• Implementation and acting as the Lead for roll-out of new Service platform tool

Customer Support

• Serve as a primary point of contact for customers regarding service inquiries, scheduling requests, warranty scheduling and service updates.
• Build and maintain strong customer relationships by providing professional, responsive, and proactive support.
• Deliver an exceptional customer experience throughout the service lifecycle, driving high customer satisfaction and positive NPS survey outcomes.
• Address customer concerns by escalating and resolving scheduling issues in a timely manner.

Business & Financial Support

• Coordinate billing-related activities with Service supervisors and finance team to help ensure timely invoicing as work is completed.
• Monitor open service orders and support the timely closure of completed work.
• Support forecasting and reporting activities for the Service operations.
• Drive and promote continuous improvement in operational efficiency, processes, and customer experience.
• Collaborate with Service Managers, Supervisors, Sales, Project Management, and Field Service teams to ensure seamless service delivery.
• Ensure compliance with Siemens quality, safety, and operational procedures.

What will you need to succeed?

• Bilingual (French & English) to be able to communicate with all customers, service supervisors across all regions in Canada.
• Post-secondary in Operations Management, Project Management, or a related field, combined with relevant experience in service coordination, customer support, or field service operations.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• 5+ years of experience in service coordination, customer service, operations support, project coordination, or a similar role.
• Excellent interpersonal and communication skills.
• Customer-focused mindset with strong problem-solving abilities.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Experience working with scheduling tools.
• Experience coordinating field service resources or technical teams.
• Familiarity of Power Distribution systems (600V to 40,000V) would be considered an asset.

Bilingualism requirement

• The role requires interacting with English-speaking customers and suppliers across Canada and/or internationally;
• The role requires regular interactions with Siemens colleagues based outside of Quebec, nationally and internationally;
• The role requires using software or technology that is available only in English;
• The role requires liaising with foreign regulatory and governmental agencies based in the United States and/or Europe;

About us.

We share our ideas and champion the people behind them.

Siemens Canada is a leading technology company focused on industry, infrastructure, mobility and healthcare. The company’s purpose is to create technology with purpose, transforming the everyday, for everyone, since 1912 in Canada. By combining the real and the digital worlds, Siemens empowers customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable. A leader in industrial AI, Siemens leverages its deep domain know-how to apply AI – including generative AI – to real-world applications, making AI accessible and impactful for customers across diverse industries. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. In fiscal 2025, which ended September 30, 2025, Siemens Canada generated revenues of approx. $2.3 billion CAD. The company has approximately 4,600 employees from coast-to-coast and 38 office and production facilities across Canada.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverseenvironment and is proud to be an equal opportunity employer. Upon request,Siemens Canada will provide reasonable accommodation for disabilities tosupport participation of candidates in all aspects of the recruitment process.All qualified applicants will receive consideration for employment.
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