GENERAL MERCHANDISE TEAM LEAD

Walmart Canada; Penticton; On-site; CAD 21,000 - 25,000; Full time

Job summary

Walmart Canada in Penticton is seeking a General Merchandise Associate to assist in department leadership, improve customer service, and support daily operations on the sales floor.

You will help with merchandising, scheduling, training, and daily huddle updates, while upholding safety and store policies. This role emphasizes teamwork, communication, and a hands-on approach to task completion.

Evening and weekend availability may be required to meet store priorities.

Qualifications

• Age – 16 or older.
• Ability to work in a fast-paced retail environment.
• Basic English communication and math skills.

Responsibilities

• Provide excellent customer service: greet customers, assist with products, resolve issues and refer as needed.
• Coordinate daily tasks and provide updates from leadership; delegate and follow up on availability tasks.
• Assess department presentation and execute merchandising changes as required.
• Lead daily team huddles, communicate updates, set goals and track productivity.
• Review schedules with People Lead and assist with staffing coverage.
• Identify training opportunities and develop associates through teaching.
• Maintain a safe, clean store environment and ensure displays are secure.
• Support GTA/Workday tasks and assist Management.
• Assist with recruiting and hiring new associates.

Skills

Customer service

Communication

Training

Team leadership

Job description

Position Summary

Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You’ll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• Assesses the overall presentation of General Merchandise Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

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Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

275 GREEN AVE W, PENTICTON, BC V2A 7J2, Canada

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