General Manager - Franchise

Hilton; Edmonton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic General Manager for their DoubleTree by Hilton Edmonton Downtown. This pivotal role involves overseeing all hotel operations, enhancing guest experiences, and driving financial performance. The ideal candidate will possess strong leadership skills, a commitment to operational excellence, and a passion for guest satisfaction. Join a dedicated team and make your mark in the heart of downtown Edmonton, supported by a globally recognized brand. This is an exciting opportunity to shape the future of one of Edmonton's premier hotel destinations.

Benefits

Competitive compensation package

Opportunity to lead a dedicated team

Support from a globally recognized brand

Qualifications

• Proven experience in hotel management, preferably with Hilton.
• Strong leadership and team-building skills with a focus on guest satisfaction.

Responsibilities

• Oversee daily operations to ensure profitability and guest satisfaction.
• Lead and mentor department heads to foster a culture of accountability.

Skills

Hotel Management

Leadership

Financial Acumen

Guest Satisfaction

Operational Excellence

Job description

Job Requirements

We’re Hiring: General Manager – DoubleTree by Hilton Edmonton Downtown

Are you a dynamic hospitality leader with a passion for excellence? DoubleTree by Hilton Edmonton Downtown is looking for an experienced and driven General Manager to lead our team and elevate guest experiences.

About the Role:

As General Manager, you’ll be responsible for overseeing all aspects of hotel operations—from guest services and team leadership to financial performance and strategic planning. This is a high-impact role for someone ready to shape the future of one of Edmonton’s premier hotel destinations.

Core Responsibilities

• Oversee daily operations to ensure profitability, guest satisfaction, and employee engagement.
• Manage all departments to ensure operational excellence, service standards, and compliance with regulations.
• Lead and mentor department heads to foster a culture of accountability, teamwork, and continuous improvement.
• Develop and implement business strategies to increase revenue, occupancy, ADR, RevPAR, and GOP.
• Ensure top-tier guest service and handle VIP or escalated guest issues personally.
• Work closely with Sales & Marketing to maximize occupancy and event business.
• Monitor financial performance, control expenses, and manage budget forecasts and P&L statements.
• Maintain compliance with local, provincial and federal laws and brand standards.
• Represent the hotel in the community and build strategic relationships with key stakeholders.

Work Experience

What We’re Looking For:

• Proven experience in hotel management (Hilton brand experience is a plus)
• Strong leadership and team-building skills
• Focus on guest satisfaction and operational excellence
• Solid financial acumen and budget management
• Commitment to Hilton brand standards and values

Benefits

What We Offer:

• Competitive compensation package
• Opportunity to lead a dedicated and passionate team
• A chance to make your mark in the heart of downtown Edmonton
• Support from a globally recognized hospitality brand

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.