General Manager - Franchise

Hilton Worldwide, Inc.; Edmonton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking a General Manager to lead its flagship hotel in downtown Edmonton. This high-impact role involves overseeing operations, enhancing guest experiences, and driving financial performance. The ideal candidate will possess a strong background in hotel management, exceptional leadership skills, and a commitment to operational excellence. Join a passionate team and make a significant impact in a vibrant community, all while being supported by a globally recognized brand. If you are ready to take the next step in your career, this opportunity is perfect for you.

Benefits

Competitive compensation package

Opportunity to lead a dedicated team

Support from a globally recognized brand

Qualifications

• Proven experience in hotel management, ideally with Hilton brand.
• Strong leadership skills focused on team building and guest satisfaction.

Responsibilities

• Oversee daily hotel operations ensuring profitability and guest satisfaction.
• Lead and mentor department heads to foster accountability and teamwork.

Skills

Hotel Management

Leadership

Financial Acumen

Guest Satisfaction

Operational Excellence

Job description

Job Requirements

We’re Hiring: General Manager – DoubleTree by Hilton Edmonton Downtown

Are you a dynamic hospitality leader with a passion for excellence? DoubleTree by Hilton Edmonton Downtown is looking for an experienced and driven General Manager to lead our team and elevate guest experiences.

About the Role:

As General Manager, you’ll be responsible for overseeing all aspects of hotel operations—from guest services and team leadership to financial performance and strategic planning. This is a high-impact role for someone ready to shape the future of one of Edmonton’s premier hotel destinations.

Core Responsibilities

• Oversee daily operations to ensure profitability, guest satisfaction, and employee engagement.
• Manage all departments to ensure operational excellence, service standards, and compliance with regulations.
• Lead and mentor department heads to foster a culture of accountability, teamwork, and continuous improvement.
• Develop and implement business strategies to increase revenue, occupancy, ADR, RevPAR, and GOP.
• Ensure top-tier guest service and handle VIP or escalated guest issues personally.
• Work closely with Sales & Marketing to maximize occupancy and event business.
• Monitor financial performance, control expenses, and manage budget forecasts and P&L statements.
• Maintain compliance with local, provincial and federal laws and brand standards.
• Represent the hotel in the community and build strategic relationships with key stakeholders.

Work Experience

What We’re Looking For:

• Proven experience in hotel management (Hilton brand experience is a plus)
• Strong leadership and team-building skills
• Focus on guest satisfaction and operational excellence
• Solid financial acumen and budget management
• Commitment to Hilton brand standards and values

Benefits

What We Offer:

• Competitive compensation package
• Opportunity to lead a dedicated and passionate team
• A chance to make your mark in the heart of downtown Edmonton
• Support from a globally recognized hospitality brand

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.