General Manager

Chartwell Retirement Residences; Newmarket; On-site; CAD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Leadership development opportunities

Warm, welcoming culture

Job summary

Chartwell Retirement Residences invites a dynamic General Manager to lead operations across our Ontario Newmarket residence. You will oversee care quality, staff development, budgets, and occupancy strategies while upholding regulatory standards and resident well-being.

Join a team focused on safety, inclusivity, and a culture that enhances residents’ lives. This role demands strong leadership, strategic thinking, and exceptional communication to drive performance and service excellence.

Qualifications

• Minimum two years in a leadership role within retirement or hospitality
• Strong operations, team leadership, financial planning and customer relations
• Graduate in nursing, social work, gerontology, hospitality or business
• Excellent communication, interpersonal and problem-solving abilities
• Self-directed, accountable, and able to build collaborative teams
• Strong organizational and multitasking capabilities in a dynamic environment
• Proficient in Microsoft Office and residence management systems
• Knowledge of provincial health regulations and retirement residence legislation

Responsibilities

• Provide leadership to ensure smooth operations across all departments
• Oversee high-quality care, services, and programs for resident wellness
• Lead, mentor, and support department managers and staff
• Ensure compliance with health, safety and legislative standards
• Manage budgets, monitor financial performance, and support occupancy growth
• Foster community engagement and address resident/family concerns
• Collaborate with leadership team and participate in Manager on Duty rotation

Skills

Leadership

Operations management

Team leadership

Financial planning

Customer relations

Communication

Problem solving

Self-directed

Organization

Microsoft Office

Process improvement

Provincial health regulations

Budgeting & occupancy

Driver’s license

Education

Post-secondary diploma or degree in nursing / social work / gerontology / hospitality / business

Tools

Residence management systems

Job description

The Opportunity

Are you a passionate and driven leader with a commitment to enhancing the lives of seniors? As a General Manager at Chartwell, you will play a key leadership role in creating a vibrant, welcoming, and safe environment for residents and staff alike. You’ll oversee all aspects of residence operations.

What You’ll Do

• Provide leadership to ensure smooth operations across all departments

• Oversee high-quality care, services, and programs that support resident wellness and satisfaction

• Lead, mentor, and support department managers and staff

• Ensure compliance with health, safety, and legislative standards while monitoring quality assurance

• Manage budgets, monitor financial performance, and support occupancy growth

• Foster community engagement, address resident/family concerns, and contribute to strategic planning and culture-building

• Collaborate leadership team to ensure smooth operations and participate in the Manager on Duty rotation

What You’ll Bring

• Minimum two years in a leadership role within the retirement or hospitality industry

• Proven skills in operations, team leadership, financial planning, and customer relations

• Graduate of a post-secondary diploma or degree program in nursing, social work, gerontology, hospitality, or business

• Excellent communication, interpersonal, and problem-solving abilities

• Self-directed, accountable, and effective at building collaborative teams

• Strong organizational and multitasking capabilities in a dynamic environment

• Proficient in Microsoft Office and residence management systems

• Ability to assess, plan, and implement processes for resident care, staff development, and operational efficiency

• Knowledge of provincial health regulations and retirement residence legislation

• Familiarity with budgeting, occupancy strategies, and marketing approaches

• Valid Driver’s License, or reliable means of transportation

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated

• Competitive compensation and benefits

• Opportunities for leadership development and career growth

• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to work flexible hours including some evenings and weekends

• Must be prepared to respond to emergency situations

• Some travel may be required

• Comfort using AI and other digital platform systems and tools to support daily work

• Clear Criminal Background Check, VSS and TB Test where required

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.